PS.

Management of Norwich Bus Station and Park and Ride Sites

Norfolk County CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-050431Procurement Act 2023active

Estimated value

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Awarded value

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Suppliers

1

Lots

1

1 awarded

Published

29 Apr 2026

Description

The contract is for an Operator with experience of public transport to provide a fully managed service with a single point of responsibility for managing and delivering all of the specified Services they are contracted to deliver across the Norwich Bus Station site. The Operator will also be required to undertake facilities management and maintenance of the Norwich Park and Ride sites. The contract value in this notice is for the full 10 years of the contract including all options, it does not include indexation which will apply in addition. The contract was executed by the Operator on 27 March 2026 and countersigned by the Council on 7 April 2026. FTS does not permit you to enter a contract signing date that falls after the start date.

Scope

Reference
NCCT43085
Commercial tool
Standalone contract
Contract dates
04 Apr 2026 to 05 Apr 2031
Possible extension to 04 Apr 2036

This contract is for an initial term of 5 years plus up to a further 5 years at the Council's discretion. The estimated value in this notice is for the full 10 years of the contract not including indexation.

CPV classifications
63712100
79993000
Contract locations
Norwich and East Norfolk, United Kingdom
North and West Norfolk, United Kingdom
East of England, United Kingdom

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
QualityThe quality criteria are 1. TUPE (Pass/ fail), 2. Contract Delivery (5%), 3. Contract Management (4%), 4. Mobilisation (2%), 5. Maintenance and Repairs (5%), 6. Reporting (2%), 7. Business Continuity (3%), 8. Health and Safety (5%), 9. Quality Assurance (2%), 10. Environmental (2%).quality—

Participation

Conditions suppliers must meet to bid.

Bidders must be able to demonstrate a proven track record and extensive knowledge and experience in providing the following to Local Authorities or other large organisations within the last 3 years: • Experience of operational management within the public transport sector*. • Experience of provision of a face-to-face customer facing helpdesk • Experience of managing a contract with responsibility for delivering hard and soft facilities management, managing statutory health and safety responsibilities, provision of security and maintenance on a publicly accessible site. *For the purposes of this tender, references to public transport have the following meaning 'a system of vehicles such as buses and trains that operate at regular times on fixed routes and are used by the public'.

Submission & procedure

Procedure
Competitive flexible procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

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Award date

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Contract start

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Contract end

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Awarded to
KL
KONECTBUS LIMITED
CH 03149258