Moors Valley Country Park Food and Drink Concession Contract

Moors Valley Country Park has been in operation for 35+ years and has grown from its origins as a local Country Park to a regional attraction with an average of 1,000,000 visitors each year; it is one of the most visited attractions in the south of England. The Park has built a wide reputation as a unique countryside setting where people can experience and enjoy a range of quality outdoor activities and learn more about the environment around them. Many visitors return time and time again and the Park engenders a strong affection and support amongst local communities. The Park covers an area of about 600 hectares, split between 120 hectares of the Moors River Valley owned by Dorset Council (DC) and 480 hectares of pine and birch forest managed by Forestry England (FE) The Park is managed in partnership between DC and FE with respective responsibilities defined within a Partnership Agreement for the Park. Each organisation carries primary responsibility for management of facilities and services on its own land ownership, but as far as the visiting public is concerned the site is a single destination with seamless management. DC land contains the Visitor Centre with its Information Point, restaurant and takeaway, gift shop, toilets and cycle hire centre, Adventure Valley, an 18-hole golf course and its club house, play areas, the narrow-gauge steam railway, nature trails, music trail, Ranger Den and picnic areas. The current catering concession began in 2001 and operates the restaurant and takeaway kiosk at the Visitor Centre. The food offer visitors’ experience at Moors Valley is an integral part of their visit, as such it is essential that the food offer is delivered to the highest standard. To meet the needs and expectations of our visitors the food offer must deliver: ‘Good quality, sustainably sourced homemade food; catering for all ages and requirements, offering value for money and visitors time and excellent service’. This forms a vital part of Moors Valley Country Parks overall offer and is a significant revenue driver for Dorset Council, with approximate yearly revenue equalling £220,000 (3-year average) through a % revenue share set within the contract.