Ordnance Survey Customer Compass Perceptions Tracking Research
Estimated value
£45k
Awarded value
—
Awarded 02 Aug 2017
Suppliers
1
Lots
1
1 awarded
Published
15 Aug 2017
Deadline 02 Jul 2017
Description
Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.
Scope
- Reference
- BS0554.2017/2
- Total value
- £45,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 23 Jul 2017 to 23 Jun 2020
- CPV classifications
- 73000000 79300000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 02 Jul 2017, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
02 Aug 2017
Contract start
23 Jul 2017
Contract end
23 Jun 2020
Awarded to