Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector

NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors' digital initiatives within the retail finance sector. For the purposes of this tender, NS&I requires the following services: - Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I. - Presentation of a quarterly deep dive on a customer experience/digital related topic chosen by NS&I. - Through the use of research credits, dedicated analyst time is required on an ad-hoc basis to deliver insight. - NS&I may also require, on an ad-hoc basis, assistance on light questions/queries to help clarify some insights. - Delivery of a topic based monthly report/bulletin on a subject related to customer experience and digital chosen by NS&I. - NS&I require the supplier to have a secured online platform containing a library of all reports and insights. - NS&I requires a supplier that has specialist knowledge within the digital and fintech sector with a comprehensive savings market coverage. The supplier should be able to provide monitoring over an extensive list of competitors' within the UK and globally. - Proactive, up to date email news alerts on latest competitor and market developments should be sent to NS&I colleagues as and when they arise. Any eventual contract would be for a maximum duration of three years, renewable on an annual basis after the first year. The indicative budget for this requirement is £210,000 (excluding VAT) over three years. To download the tender documentation and register your interest please visit the NS&I portal: https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=29350&B=NSANDI. Please note the deadline for submission of tenderers' responses is Midday, 19 August 2019.