Apprenticeship Bundle 2 Lot 1 - Customer Service

H M REVENUE & CUSTOMScontractContracts FinderRef CW103825SME suitablecomplete
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Estimated value

£5.1m

Awarded value

£5.1m

Awarded 01 Oct 2025

Suppliers

1

Lots

1

1 awarded

Published

06 May 2026

Deadline 01 Sept 2025

Description

To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.

Scope

Reference
CW103825
Total value
£5,064,375 excluding VAT
Commercial tool
Standalone contract
Contract dates
01 Oct 2025 to 31 Mar 2031
CPV classifications
80400000 80500000
Particular suitability
Small and medium-sized enterprises (SME)

Submission & procedure

Submission deadline
01 Sept 2025, 11:00 am

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£5.1m

Award date

01 Oct 2025

Contract start

01 Oct 2025

Contract end

31 Mar 2031