National Roadside Repair and Recovery (NRRRC)

It was decided in 1998 that a contracted service was required to provide roadside repair and recovery for MOD owned and registered vehicles due to existing military recovery facilities being unable to deliver the required level of support across the national networks in Germany and the UK within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the service across the rest of Europe and North Africa, which remains the case due to the geographic disposition of military Units holding recovery assets. The fundamental requirement is for the provision of a roadside repair and recovery service for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year. The key requirements include, but not limited to: : a. A roadside assistance service in the event of a break down or Road Traffic Incident (RTI) on the public highway. b. A full service must be available 24 hours a day, for 365 days of the year (366 in the event of a Leap Year). c. The service must be available in the United Kingdom (includes Scottish Islands, and Northern Ireland), Europe and extend to Morocco in North Africa. d. Roadside repair. e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply and fitting. f. Vehicle recovery