Cortex support & Maintenance, health check & major event cover

The supplier will be providing support and maintenance, health checks and major event cover for our control room software Cortex for a three year term. The Emergency Services Network (ESN) project has been formally resumed at a national level under the direction of the Home Office, with delivery currently anticipated in 2028/2029. Until such time as further guidance and best practice standards are issued by the Home Office, it is necessary to maintain continuity of service through the existing ICCS supplier. A change of supplier at this stage would impose disproportionate cost. Such activity would result in duplication of expenditure and operational disruption, without delivering commensurate benefit, given the impending transition to ESN.