Research on OFWAT's Draft Determinations (DDs) for water

The supplier will conduct surveys to find out what water customers think about the Draft Determinations (DDs) which are due to be published by Ofwat in June 2024. The research will identify: - How acceptable or unacceptable the proposed DD service levels are from 2025-2030 - How easy or difficult it is to pay current water bills, and how easy or difficult customers think it will be to pay for proposed bills from 2025-2030 - Why customers think the proposals for services are acceptable or unacceptable - How customers' views of the Draft Determinations compare? to their views on the companies' business plans - Subject to survey timings, how acceptable or unacceptable the proposal for services and the bills are when considered together, and the reasons for this