PS.

Independent Health Complaints Advocacy

London Borough of EalingcontractFind a Tender ↗Ref ocds-h6vhtk-0589f9Procurement Act 2023Light-touch servicesSME suitableVCSE suitableactive

Estimated value

—

Awarded value

£252k

Awarded 21 Jan 2026

Suppliers

1

Lots

1

1 awarded

Published

29 Jan 2026

Description

Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.

Scope

Reference
CH252404
Commercial tool
Standalone contract
Contract dates
31 Mar 2026 to 31 Mar 2029
Possible extension to 31 Mar 2031

1 option to extend for up to 2 years.

CPV classifications
85312300
85312310
85312320
85312400
85320000
Contract locations
London, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Submission & procedure

Procedure
Below threshold - open competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£252k

Award date

21 Jan 2026

Contract start

31 Mar 2026

Contract end

31 Mar 2029

Awarded to
HF
Hammersmith & Fulham Association for Mental Health