City Centre Wardens for Wrexham

Wrexham County Borough Council (WCBC) is looking to appoint a sole Contractor to provide a City Centre Warden service as per the contents of this notice and accompanying tender documentation. The Contractor will provide a reliable, accurate, prompt and dependable service that is helpful and responsive to the needs of the public and Wrexham County Borough Council. The successful Contractor will be expected to provide the Council with two ‘wardens’ for a minimum of 80 hours per week (40 hours per warden). Tenderers must be flexible with their service delivery and capable of delivering 80 hours across any day or time during a seven-day week. It is expected that the majority of the contracted hours will be delivered in 8 hour slots between Monday and Friday, but there may be instances where the Council needs to vary this or requires weekend working instead. Tenderers must therefore be willing to work weekends and unsociable hours to support a flexible delivery model as and when requested by the Council. In delivering the service the City Centre Wardens will work collaboratively with partners to identify and diffuse anti-social behaviour (ASB). They will liaise with a range of partners including business owners, door staff and the emergency services to ensure that Wrexham’s City Centre is welcoming and safe to visit. The Service provider will work in partnership with relevant agencies to: - Maintain a consistent and approachable presence, building rapport with the public and businesses. - Use real-time communication with CCTV and emergency services to respond swiftly to incidents. - Participate in multi-agency briefings and patrols, ensuring joined-up working with police, outreach teams, and council officers. - Gather and share intelligence, contributing to long-term problem-solving and community resilience. For full details of the tender and service requirements, please refer to the full tender documentation available free of charge via the etenderWales portal.