Contact Centre Omnichannel Solution
London Borough of Waltham ForestcontractContracts Finder ↗Ref LBOWF001-DN723555-40316082SME suitablecomplete
Estimated value
£600k
Awarded value
£600k
Awarded 27 Jun 2024
Suppliers
1
Lots
1
1 awarded
Published
25 Jul 2024
Deadline 31 May 2024
Description
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Scope
- Reference
- LBOWF001-DN723555-40316082
- Total value
- £600,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 07 Jul 2024 to 06 Jul 2027
- CPV classifications
- 79500000 79510000 79512000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 31 May 2024, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£600k
Award date
27 Jun 2024
Contract start
07 Jul 2024
Contract end
06 Jul 2027
Awarded to