Customer Service Committment Research
Estimated value
£30k
Awarded value
£30k
Awarded 14 Jan 2017
Suppliers
1
Lots
1
1 awarded
Published
20 Apr 2017
Deadline 14 Jan 2017
Description
Assignment under the Market Research MR130001 Agreement Contract. HMRC has drafted a set of service commitments to support our staff in improving our customer service. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking.
Scope
- Reference
- 16/17Q
- Total value
- £29,837 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 09 Apr 2017 to 11 May 2017
- CPV classifications
- 73000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 14 Jan 2017, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£30k
Award date
14 Jan 2017
Contract start
09 Apr 2017
Contract end
11 May 2017
Awarded to