Habeinteg Housing Association - Telephony Solution
Estimated value
—
Awarded value
—
Suppliers
0
Lots
1
Published
15 May 2026
This is a preliminary market engagement notice
Map the supplier landscape and document your shortlist before opening the tender. The market simulation produces a defensible audit record you can attach to your procurement file.
Description
Currently, our internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, our external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution. Indicative user volumes are as follows: approximately 139 internal staff users (Teams Voice) who work across the UK and 8 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.
Scope
- Reference
- HHA.DT.TS.26.06
- Total value
- Above the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2026 to 30 Sept 2030
2 x 12 month extension periods
- Main category
- services
- CPV classifications
- 72000000
- Contract locations
- Yorkshire and the Humber, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Stage 1 - Selection and Quality | Supplier selection and technical ability | quality | — |
| Stage 2 - Quality and Price | Quality and Price split 70 Quality 30 Price weighted to 50% to carry to Stage 3. Quality assessed on full specification. | price | — |
| Stage 3 Demonstrations | 100 Quality weighted to 50% plus Stage 2 scores out of 50%. This will be identify preferred bidder | quality | — |
Participation
Conditions suppliers must meet to bid.
See Schedule 1 Guidance and Instructions to Suppliers