Telephony Contact Centre and CRM System
Estimated value
£2.5m
Awarded value
—
Suppliers
0
Lots
1
Published
26 May 2026
This is a preliminary market engagement notice
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Description
Pipeline Notice for the upcoming procurement of Telephony Contact Centre and CRM System. This notice is intended for forward looking pipeline visibility only. Details, timelines and scope are indicative and remain subject to change which will be notified in further Notices as the procurement progresses. The Authority also reserves the right to utilise existing Public Procurement Regulations 2015 Framework Agreements and Dynamic Purchasing Systems that they are permitted to use should it be deemed the most suitable market route.
Scope
- Reference
- ocds-h6vhtk-06a523
- Total value
- £2,500,000 excluding VAT£3,000,000 including VAT
- Commercial tool
- Standalone contract
- Contract dates
- 29 Sept 2027 to 29 Sept 2032
- Main category
- services
- CPV classifications
- 32500000480000006420000072200000
- Contract locations
- Hackney and Newham, United Kingdom