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NN
AwardCF · 641d0d8c4aef

Back Office Processing of PCNs

North Northamptonshire Council
Awarded
✓
31 Jul 2026
Awarded
£309k
Published
08 Jul 2026

Key facts

Notice ID
cf-5e202837-4751-4766-8246-641d0d8c4aef
CPV code
98351110 · Other services
Awarded to
Bramble Hub Limited
Source
Contracts Finder

Timeline

  1. Published
    08 Jul 2026
  2. Awarded
    31 Jul 2026

Description

North Northamptonshire Council requires the services of Processing of Penalty Charge Notices (PCNs) issued under the Traffic Management Act 2004 and for Bus Lane Enforcement. Services include: • Online payments and appeals • Evidence and photos viewable by motorist online Reconciliation and banking: Payment contact methods: • Postal • Telephone • Web Payment methods: • Cheques • Postal orders • Credit / debit cards o Banking of penalty income directly into Council account o Reconciliation of funds cleared into dedicated account Mail despatch • Statutory Notices enclosed and mailed 1st class • Correspondence replies enclosed and mailed 1st class Reports • Standard suite of performance reports published monthly to include financial income statement report Call centre • Operator - manned: Monday to Friday 9:00 to 17:00 • Automated Interactive Voice Response (IVR touch - tone) payment engine 24 hours a day, 7 days a week (optional and where applicable) Inclusive of all relevant software. This contract was awarded via a Direct Award utilising CCS Framework RM6259 Lot 3.

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Page 1 of 24718
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