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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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28,820 noticesall types · sorted by publication date
Page 11 of 1441
Time to close
Value
Type
Buyer
Notice
OPEN
No deadline
—
Estimated
Tender
FTS
YL
YORWASTE LIMITED
Procurement for Purchase, Delivery and Maintenance of One (1) New, Wheeled Materials Handling Excavator (20-24 GVW)
· Published 07 Jul
35d
11 Aug
—
Estimated
Tender
FTS · Services
SA
South Ayrshire Council
CE-49-26 - Measured Term Contract (MTC) for Planned, Reactive Servicing & Maintenance of Gas, Oil, Biomass, LPG Boilers inc Associated Parts
Construction materials· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS · Services
NG
NHS Golden Jubilee
Maintenance of Building Management System (Hospital and SC)
· Published 07 Jul
CLOSED
25 Jul
£17.5m
Estimated
Tender
CF
GM
Greater Manchester Combined Authority
GMCA 1147.1 Call off Biowaste Framework
Agriculture & forestry· Published 07 Jul
CLOSED
15 Jun
—
Estimated
Tender
CF
CI
Construction Industry Training Board
GB-Peterborough: 55 Laptop requirement
Office & computing· Published 07 Jul
CLOSED
12 Jun
—
Estimated
Tender
CF
SC
SYNCHRONICITY CARE LTD
Provision of a HPV machine
Industrial machinery· Published 07 Jul
CLOSED
30 Sept
—
Estimated
Tender
CF
PC
Preston City Council
Preston City Council - Levelling Up Fund Public Realm Works: North-South Links
Construction work· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
SO
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Molis Support Contract (2026-31)
· Published 07 Jul
CLOSED
28 Nov
£75k
Estimated
Below-thresh.
CF
FC
Financial Conduct Authority
Data Recovery Tool
IT services· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
SA
SATELLITE APPLICATIONS CATAPULT LIMITED
Satellite Ground Station
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
EA
Environment Agency
Water Quality Statistics training
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
BH
BELFAST HEALTH AND SOCIAL CARE TRUST
VORANIGO (VORASIDENIB TABLETS)
· Published 07 Jul
OPEN
No deadline
—
Estimated
Pipeline
FTS · Services
NR
Network Rail Infrastructure Ltd
GBRX UDM Innovation and Technology
IT services· Published 07 Jul
OPEN
No deadline
£25.0m
Estimated
Tender
FTS · Services
FC
Foreign Commonwealth and Development Office
PA23 UK1 - Pipeline Notice - Development Advisory Framework (DAF)
Administration services· Published 07 Jul
CLOSED
23 May
£22k
Estimated
Below-thresh.
CF
DC
Defra Commercial
Executive Search for Grade 6 ,SCS1 & SCS2
Administration services· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
SA
SATELLITE APPLICATIONS CATAPULT LIMITED
Property Law Advisor
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
VH
VIVID Housing Ltd
Needle Sweeps, Environmental Cleans and Cleaning
· Published 07 Jul
CLOSED
30 Jun
—
Estimated
Tender
CF
FC
Foreign Commonwealth and Development Office
Sanctions Directorate Outsourcing (SDO) Contract
Business services· Published 07 Jul
35d
11 Aug
£89k
Estimated
Below-thresh.
FTS · Services
FA
Fermanagh and Omagh District Council
TENDER FOR DESIGN, AND DELIVERY OF FUTUREPROOF PROGRAMME (REISSUE) - 2627 TNDR CW 008
Other services· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
MO
Ministry of Justice
The Provision of Agency Operational Workers for the Probation Service
· Published 07 Jul
Page 11 of 1441
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