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Value

Type

Buyer

Notice

AWARDED

12 Jun

—

Awarded

Tender

FTS

Housing 21

Replace cladding and and replace lift

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Supplies

Cardiff and Vale University Health Board

Connecting Care Programme: Digital Enablement of Mental and Community Health Staff 2025/2026 - Purchase of 4G Dell Laptops

Office & computing· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Supplies

The Secretary of State for the Home Department

Contract Award Notice for Control Rooms Mobilisation Softcat

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

NHS Blood & Transplant (NHSBT)

Lease Car Insurance Brokerage Services

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

London Borough of Hammersmith and Fuham

Hammersmith and Fulham Advocacy Services for Adults

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

DVLA - Driver & Vehicle Licensing Agency

PS/26/23 - Provision of Document Creation Software - Docmosis Tornado

Software packages· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Forestry Commission FC

Transport of Roundwood Timber - North District

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

Home Office

Contract Award Notice for Control Rooms Mobilisation Softcat

Software packages· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS · Services

NHS England

NHS North East London ICB GP Primary Medical Services (Lot 1, Lot 2, Lot 3)

Health & social· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Housing 21

Pedestrian Gate Timber

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Royal Borough of Windsor & Maidenhead

Pension and Payroll Administration Software contract

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Mining Remediation Authority

Wheal Jane - Reaction Chamber Mixing Tanks VSDs

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Torridge District Council

Reprocessing Recyclable Materials

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Transpennine Trains Limited

Repair, maintenance and support services for Automatic Ticket Gate (ATG) systems across the TransPennine Express network

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

West Suffolk NHS Foundation Trust

WSFT - Clinical - Community Wheelchairs

Repair & maintenance· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

London Borough of Lewisham

Multi Disciplinary Surveys

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Oldham Metropolitan Borough Council

Heat Network SOC and ZBC

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

JISC

Complete exhibitor packages

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

London Borough of Lewisham

Multi Disciplinary Surveys

· Published 12 Jun

AWARDED

12 Jun

—

Awarded

Tender

FTS

Dudley Metropolitan Borough Council

Flexible Learning Support Framework

· Published 12 Jun

Page 111 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.