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Page 115 of 8261
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CLOSED
04 Nov
£110k
Estimated
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CF
MM
MOTT MACDONALD LIMITED
Procurement of 557 tablets and cases
Education & training· Published 22 Oct
CLOSED
05 Nov
£50k
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EC
ENTERPRISE CHESHIRE AND WARRINGTON
Regional Clean Energy Skills Coordination and Action Planning
Business services· Published 22 Oct
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£250k
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KI
Kier Infrastructure and Overseas - CP7 NWC
Oldfield Road - Telecoms
Postal & telecomms· Published 22 Oct
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£1.0m
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Kier Infrastructure and Overseas - CP7 NWC
Oldfield Road - E & P Works
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£500k
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KIER TRANSPORTATION LIMITED
Oldfield Road - MEP Works
Transport equipment· Published 22 Oct
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30 Oct
£1.0m
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Anthro JV
GOODS LIFT (MOBILE ELEVATING WORKING PLATFORM) - ANTHRO-PROC-MISC3
Industrial machinery· Published 22 Oct
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07 Nov
—
Estimated
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BG
BGIS Global Integrated Solutions Ltd
Basement DPM Tanking Refurbishment & CAT-B Fit Out
Construction work· Published 21 Oct
CLOSED
21 Oct
—
Estimated
Modification
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EB
Eastbourne Borough Council
Old Orchard Road Residential Scheme
· Published 21 Oct
CLOSED
21 Oct
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Estimated
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KH
Kingdom Housing Association Limited
Acquisition of land for affordable housing - Colinsburgh, Fife
Construction work· Published 21 Oct
CLOSED
28 Nov
—
Estimated
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SC
South Cambridgeshire District Council
South Cambridgeshire District Council - Consultative Services for the Design of Housing Development
Architecture & engineering· Published 21 Oct
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12 Nov
—
Estimated
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PI
PALLADIUM INTERNATIONAL LIMITED
Institutional Strengthening of REA for Renewable Energy Scale-Up in Nigeria
Petroleum & fuel· Published 21 Oct
CLOSED
31 Oct
—
Estimated
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CF
UO
University of Bristol
Animal Carcass Waste collection and disposal
Sewage & refuse· Published 21 Oct
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05 Nov
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Estimated
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Lincolnshire County Council
Adult Skills and Employment Programmes
Education & training· Published 21 Oct
CLOSED
21 Nov
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BMet College
CA16633 - Birmingham Metropolitan College Tender for Catering Service
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21 Oct
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Modification
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TP
The Police and Crime Commissioner for Surrey
Electronic Quality Management System (EQMS)
· Published 21 Oct
CLOSED
17 Nov
£500k
Estimated
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HH
Hastoe Housing Association
GB-Oxford: MW2503 Cholesbury Grange - Windows & Roofline
Construction work· Published 21 Oct
CLOSED
21 Nov
£500k
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CF
RE
Recalvi Enterprise
Apprenticeship Subcontract / Partnership Opportunities
Education & training· Published 21 Oct
CLOSED
29 Aug
£38k
Estimated
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DF
Department for Business & Trade
Awarded - Provision of Social Listening Tool - TalkWalker
Software packages· Published 21 Oct
CLOSED
20 Nov
£200k
Estimated
Closed
CF
CC
Cornwall College
The Cornwall College Group - Penhaligon Building - Ground Floor & Extension Stripout Works - Camborne TR15 3RD
Construction work· Published 21 Oct
CLOSED
28 Oct
£2.5m
Estimated
Closed
CF
BB
Balfour Beatty VINCI JV HS2
BBV HS2 MWCC North - Reinforced Concrete Trough Covers
Construction materials· Published 21 Oct
Page 115 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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