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Value

Type

Buyer

Notice

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

University of Glasgow

PURCH2818A Provision of Framework Agreement for Managed Laundry Services

Other services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Surrey County Council

Connect to Work Supported Employment Quality Framework (SEQF)

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Stockton-on-tees Borough Council

DA from the GCA G Cloud 14 FW for the Unit 4 Business World on Cloud Migration contract

Software packages· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

PMP 26 Beeston PS - Ext. Envelope Works Ph2

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

University of Exeter

UE280420_2026

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Pendle Borough Council

No.1 Market Street Nelson BB9 7LJ - roofing upgrade

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Works

Peabody Trust

Truman House, Flat Roof Replacement works

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Places for London Limited

Ruislip Depot Development Opportunity

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Aneurin Bevan University Health Board

Support contract for existing RFID system

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Places for London Limited

Ruislip Depot Development Opportunity

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

PMP 26 Shadwell PS - Ext. Envelope Works Ph2

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Stockton-on-tees Borough Council

DA from the Link: IT Solutions 2 (Digital Workplace Solutions) FW for Phoenix Managed Service 2026-29

IT services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Kent County Council

Independent and Non-Maintained Special Schools (INMSS) Open Framework (CN260427)

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

HUMBER TEACHING NHS FOUNDATION TRUST

Mirth Connect Gold Dynamic License Service - 19.05.2026 - 18.05.2027

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

CMR Surgical Ltd - Versius Consumables

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Bournemouth, Christchurch and Poole Council

Highway Marking Work

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST

Design , Furniture and Appliances

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

BBC (British Broadcasting Corporation)

BBC Catering Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Medasil Surgical Ltd - Nerve vessel retractor

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Oxfordshire County Council

Supported Transport Dynamic Purchasing Solution (DPS) 2023

Transport services· Published 11 Jun

Page 12 of 24525

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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