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Time to close

Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

Sussex Partnership NHS Foundation Trust

E&F Cost Advisor/Management

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Leicester City Council

PAN3107 - Design Consultancy Services for Southfield/Newry Site - RIBA Stages 5 - 7

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Sandwell Metropolitan Borough Council

Further Competition for Roway Lane 2026 - AWARD

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Velindre University NHS Trust

WBS-FTS-60323 - Mobile Donation Clinics (MDCs) for Welsh Blood Service

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Government Commercial Agency

Provision of a GCFP Platform

IT services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Southern Water Services Limited

Collection & Recovery Services

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

BE ONE HOMES

Structural Works/Repairs to 19 Hollycroft Ave, Bolton BL2 6HE

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Lincolnshire County Council

BPB000179 - South - PSV

Transport services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

JISC

Project support and coordination input on the UKRI commission for sector wide facilitation of Authentication, Authorisation and Accounting infrastructure for UK research

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Somerset Council

Responsive Building Repairs

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Coventry City Council

COV - Grant for Health Access for Refugees Programme (HARP) 2026 -2028

· Published 09 Jun

AWARDED

09 Jun

£115k

Awarded

Tender

West Hertfordshire Teaching Hospitals NHS Trust

WHHT - Supplier & Installation of Window and Cubicle Tracking

Construction materials· Published 09 Jun

AWARDED

09 Jun

£27k

Awarded

Below-thresh.

North West Anglia NHS Foundation Trust

Commercial Assistance - Temporary car park tender

Architecture & engineering· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS

Executive Master of Public Policy

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Defence Equipment and Support

Transparency Notice - MP50 Radios Support & Repair Contract

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Carmarthenshire County Council

Purchase of toboggans for Pembrey Country Park

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

United Utilities Water Limited

Service & Maintenance of HGV's

· Published 09 Jun

AWARDED

09 Jun

£201k

Awarded

Tender

Leicester City Council

PAN3451 - Netherhall HRA Shops - Concrete Spalling Repairs

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Central Bedfordshire Council

CBC-2037-W-26144-EM De minimis enhancement to bus service 75

· Published 09 Jun

AWARDED

09 Jun

£1.2m

Awarded

Tender

The Hillingdon Hospitals NHS Foundation Trust

Hillingdon Hospital - Supply of emergency oil

Petroleum & fuel· Published 09 Jun

Page 12 of 24501

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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