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Notice
CLOSED
08 May
—
Estimated
Modification
FTS
YP
Yorkshire Purchasing Organisation
01 CB Testing 1297 - The Supply of Glue Sticks
· Published 08 May
CLOSED
08 May
—
Estimated
Modification
FTS
LB
LONDON BOROUGH OF HAVERING
LBH Integrated Community Smoke Free Service - Provider Selection Regime
· Published 08 May
CLOSED
08 May
—
Estimated
Modification
FTS
GC
Gloucestershire County Council
Removal of Bodies on Behalf of HM Coroner for Gloucestershire
· Published 08 May
CLOSED
08 May
—
Estimated
Modification
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RB
Royal Borough of Greenwich
NextGen School Health and Wellbeing
· Published 08 May
CLOSED
08 May
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Estimated
Modification
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UO
University of Staffordshire
Vehicle for Games on Tour
· Published 08 May
CLOSED
14 May
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Estimated
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TG
The Growth Company
Expression of Interest - Connect to Work: Liverpool City Region (LCR)
Administration services· Published 07 May
CLOSED
07 May
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FTS · Supplies
UO
University of Glasgow
PURCH2860 Provision of Chemical Mechanical Polishing Tool
· Published 07 May
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07 May
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Estimated
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DA
Dumfries and Galloway Council
DGCP-0212 School Catering Equipment Repair and Maintenance
Construction work· Published 07 May
CLOSED
07 May
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Estimated
Modification
FTS
WC
Wolverhampton City Council
Disposal of Paint and Recycling of Wood and Chipboard
· Published 07 May
CLOSED
25 Nov
£205k
Estimated
Closed
CF
UH
University Hospitals Sussex NHS Foundation Trust
Imaging equipment maintenance - 3DIMENSIONS MAMMOGRAPHY SYSTEM
Repair & maintenance· Published 07 May
CLOSED
22 Mar
—
Estimated
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CF
EA
Environment Agency
Mid -CSF-CPSF (PSC) - ECC PM & Cost Manager - Arcadis (Core)
Architecture & engineering· Published 07 May
CLOSED
10 Mar
£500k
Estimated
Closed
CF
TE
The East and North Hertfordshire NHS Trust ("ENHT")
ENHT - RIS Radiology
Software packages· Published 07 May
CLOSED
06 May
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PA
Police and Crime Commissioner for North Wales Police & North Wales Police
Independent Sexual Violence Advisory (ISVA) Services North Wales
· Published 06 May
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06 May
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FS
Food Standards Agency
Additional analytical methods for NDNS biomonitoring
· Published 06 May
CLOSED
06 May
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Estimated
Modification
FTS
UI
UK Industrial Fusion Solutions Ltd
Procurement of 316L(N)-IG Austenitic Stainless-Steel plates
· Published 06 May
CLOSED
06 May
—
Estimated
Modification
FTS
LB
London Borough of Hammersmith & Fulham
Managed Services for Temporary Agency Staff 2026
· Published 06 May
CLOSED
06 May
—
Estimated
Modification
FTS
BH
Brighton & Hove City Council
Hard Surfaces Weed Management 2026
· Published 06 May
CLOSED
05 May
—
Estimated
Modification
FTS
LA
LEIGH ACADEMIES TRUST
Leigh Academies Trust - Mobile Device Scheme
· Published 05 May
CLOSED
05 May
—
Estimated
Modification
FTS
FT
FIRST TRENITALIA WEST COAST RAIL LIMITED
Estate Management
· Published 05 May
CLOSED
05 May
—
Estimated
Modification
FTS
SL
Student Loans Company
Data Solution Delivery Partner
· Published 05 May
Page 12 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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