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TF
PipelineFTS · 06ac0e

Future Procurement of Customer Contact Platform and Associated Services

Transport for Greater Manchester
Status
planned
Awarded
—
Services
Published
03 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06ac0e
CPV code
48000000 · Software packages
Contract type
services
Next notice
01 Sept 2026
Source
Find a Tender

Timeline

  1. Published
    03 Jun 2026
  2. Submission deadline
    30 Sept 2026 · 112 days from now

Description

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

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Page 12 of 24517
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