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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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2,929 noticesopen · sorted by deadline ascending
Page 14 of 147
Time to close
Value
Type
Buyer
Notice
Closing this week20 notices
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) - Taxi and MPV (1-8 seats)
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
5d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 06 Jul
5d
13 Jul
£80k
Estimated
Below-thresh.
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UH
UK Hydrographic Office
Supply, Delivery, Installation & On-Site Maintenance of Digitisation Scanning Equipment
Laboratory equipment· Published 11 Jun
5d
13 Jul
£2.8m
Estimated
Tender
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NG
NHS Greater Glasgow and Clyde
NHS GGC Radiotherapy Linac
Medical equipment· Published 11 Jun
5d
13 Jul
£633k
Estimated
Tender
FTS · Services
AG
Alcester Grammar school
Alcester Grammar School Tender for Cleaning Services
Sewage & refuse· Published 11 Jun
5d
13 Jul
£108k
Estimated
Tender
FTS · Services
UH
UK Hydrographic Office
UKHO IC-ENC Financial Audit
Business services· Published 19 Jun
5d
13 Jul
£5.4m
Estimated
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MO
Ministry of Defence, LE
The Provision of Military Airworthiness Reviews (Mil ARs)-UK1
Repair & maintenance· Published 17 Jun
5d
13 Jul
£12.0m
Estimated
Tender
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LC
Liverpool City Region Combined Authority
Merseytravel Electrical Framework 2026-2030
Construction work· Published 16 Jun
5d
13 Jul
£60k
Estimated
Below-thresh.
FTS · Services
LB
London Borough of Croydon
Creative health intervention for primary-aged children with experience of domestic abuse
Health & social· Published 22 Jun
5d
13 Jul
£35k
Estimated
Below-thresh.
CF
MW
Merseyside Waste Disposal Authority
MRWA Food Waste Prevention campaign 26/27
Business services· Published 17 Jun
5d
13 Jul
£1.8m
Estimated
Tender
FTS · Services
TH
The Highland Council
Provision of Sheriff Officer Services - Highland
Business services· Published 11 Jun
5d
13 Jul
£1.6m
Estimated
Tender
FTS · Supplies
SW
Scottish Water
The Provision of Plastic Wall Chambers
· Published 10 Jun
Page 14 of 147
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