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HH
TenderFTS · 069a02

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

HABINTEG HOUSING ASSOCIATION LIMITED
Status
active
Estimated
£292k
Services
Published
07 Jul 2026

Key facts

Notice ID
ocds-h6vhtk-069a02
CPV code
64200000 · Postal & telecomms
Contract type
services
Source
Find a Tender

Timeline

  1. Published
    07 Jul 2026

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

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28,746 noticesall types · sorted by publication date
Page 16 of 1438
Time to close
Value
Type
Buyer
Notice
OPEN
No deadline
—
Estimated
Tender
FTS
SO
Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency
Production and supply of DNA synthetic SARS-COV-2 control and BA.3.2 sublinages
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS · Supplies
ST
ScotRail Trains Ltd
Class 334 FRAP (Fleet Reliability and Availability Programme) Works
Transport equipment· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS · Services
NN
NHS North Staffordshire Combined Healthcare NHS Trust
North Staffordshire Combined Healthcare NHS Trust Out of Area Psychiatric Intensive Care Unit (PICU) Placement
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
MO
Ministry of Defence
MBP Strategic Support and SDI Directorship
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
CO
City of Bradford Metropolitan District Council
Mandatory Drug, Alcohol & DNA Testing - 2
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
SL
Sellafield Limited
Microsoft Certified Engineering Support
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
CO
City of Bradford Metropolitan District Council
Mandatory Drug, Alcohol & DNA Testing -2
· Published 07 Jul
97d
12 Oct
£17.0m
Estimated
Pipeline
FTS · Services
MO
Ministry of Defence
Delivery of Apprenticeships to the Royal Corps of Signals
Education & training· Published 07 Jul
97d
12 Oct
£5.8m
Estimated
Pipeline
FTS · Services
MO
Ministry of Defence
Delivery of Apprenticeships to the Intelligence Corps
Education & training· Published 07 Jul
3d
10 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
23d
30 Jul
£102k
Estimated
Tender
FTS · Works
AC
Armagh City, Banbridge and Craigavon Borough Council
Tender for Phase 1 River Restoration Works on Ballymartrim River supported by PEACEPLUS CALM
Construction work· Published 07 Jul
6d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
TG
THE GUINNESS PARTNERSHIP LIMITED
Commercial Retrofit Surveys
· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS
CF
CENTRE FOR ENVIRONMENT, FISHERIES AND AQUACULTURE SCIENCE
CEFAS26-95
· Published 07 Jul
CLOSED
20 Dec
£195.0m
Estimated
Tender
CF
BA
Basingstoke and Deane Borough Council
DBOM TENDER FOR A NEW BASINGSTOKE LEISURE CENTRE
Construction work· Published 07 Jul
6d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
CLOSED
20 Feb
£350k
Estimated
Tender
CF
FC
Financial Conduct Authority
Contingent Laptop Stock
Office & computing· Published 07 Jul
OPEN
No deadline
—
Estimated
Tender
FTS · Services
NS
NHS South East London Integrated Care Board
SEL ICB Lambeth Community Denosumab Service
· Published 07 Jul
6d
13 Jul
—
Estimated
Tender
CF
ES
East Sussex County Council
Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
Transport services· Published 07 Jul
CLOSED
04 Feb
£180k
Estimated
Tender
CF
FC
Financial Conduct Authority
Operational Support Desktop License
IT services· Published 07 Jul
Page 16 of 1438
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