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Notice
CLOSED
15 Aug
£20k
Estimated
Closed
CF
TW
The West of England Combined Authority
Sector Development Framework Benchmarking
R&D services· Published 31 Jul
CLOSED
31 Jul
—
Estimated
Modification
FTS
SL
Sellafield Limited
Substance & Alcohol testing
· Published 31 Jul
CLOSED
14 Aug
£56k
Estimated
Closed
CF
UH
University Hospitals of North Midlands NHS Trust
MED2171 - Collagen Fleece
Medical equipment· Published 31 Jul
CLOSED
04 Sept
£40k
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CF
RP
Rusper Parish Council
Replacement Slide Apparatus
Musical instruments· Published 31 Jul
CLOSED
14 Aug
£87k
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CF
UH
University Hospitals of North Midlands NHS Trust
MED0118 - Embolectomy Catheters
Medical equipment· Published 31 Jul
CLOSED
26 Mar
—
Estimated
Closed
CF
DF
Department for Energy Security & Net Zero
AMENDMENT TO PAS 4444:2020+A1:2021 HYDROGEN-FIRED GAS APPLIANCES
R&D services· Published 31 Jul
CLOSED
21 Aug
—
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UNIVERSITY OF MANCHESTER
Request for Information - Research Data Storage (RDS) Housekeeping tool
IT services· Published 31 Jul
CLOSED
31 Jul
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Estimated
Modification
FTS
BB
Bishop Burton College
HR & Payroll System
· Published 31 Jul
CLOSED
08 Sept
—
Estimated
Closed
CF
HD
Huntingdonshire District Councils
Market Sounding Consultation Exercise for Data and Insights Platform
IT services· Published 31 Jul
CLOSED
07 Aug
£2.5m
Estimated
Closed
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VD
VIVO DEFENCE SERVICES LIMITED
Stamshaw Window & Cavity Wall Insulation
Construction work· Published 31 Jul
CLOSED
30 Jul
—
Estimated
Modification
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NN
North Northamptonshire Council
North Northamptonshire Council - Specialist Teaching Assistant Apprenticeship Programme (Level 5)
· Published 30 Jul
CLOSED
30 Jul
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Estimated
Modification
FTS
NN
North Northamptonshire Council
North Northamptonshire Council - Leadership Suite Apprenticeship Programme...
· Published 30 Jul
CLOSED
12 Aug
—
Estimated
Closed
CF
NY
North York Moors National Park Authority
NYMNPA - Procurement of Laptops
Office & computing· Published 30 Jul
CLOSED
30 Sept
£450k
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Closed
CF
RW
Royal Wootton Bassett Town Council
Royal Wootton Bassett Skate Park - Design & Build
Construction materials· Published 30 Jul
CLOSED
31 Jul
—
Estimated
Closed
CF
NW
NHS Wales Shared Service Partnership
RA352593 - DESIGN AND FIT
Furniture & furnishings· Published 30 Jul
CLOSED
25 Aug
—
Estimated
Closed
CF
KH
Karbon Homes
CA16266 - Internal Redecoration for Karbon Homes
Business services· Published 30 Jul
CLOSED
08 Aug
—
Estimated
Closed
CF
WN
West Northamptonshire Council
WNC Integration Tool
Software packages· Published 30 Jul
CLOSED
30 Sept
—
Estimated
Closed
CF
RI
REED IN PARTNERSHIP LIMITED
Expression of Interest: Future High Potential Initial Teacher Training (HPITT)
Education & training· Published 30 Jul
CLOSED
08 Aug
—
Estimated
Closed
CF
WN
West Northamptonshire Council
Enterprise Resource Planning
Software packages· Published 30 Jul
CLOSED
20 Aug
—
Estimated
Closed
CF
AF
ACTION FOR CHILDREN
Request for Information - Provision of Commercial Waste Collection, Disposal and Recycling
Construction work· Published 30 Jul
Page 165 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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