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LB
TenderFTS · 06b1f7

HOUSING AND ASSETS SATISFACTION SURVEYS

London Borough of Hounslow
Status
complete
Awarded
—
Published
10 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-06b1f7
Awarded to
KWEST RESEARCH LIMITED
Source
Find a Tender

Timeline

  1. Published
    10 Jun 2026

Description

The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.

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