Description
National Grid is seeking to secure a contract for the
provision of procurement of a HR People Analytics
SaaS Platform
The service being sought is Software as a Service
(SaaS)
The software should be a commercial off the shelf
product.
Summary
The goal is to establish a scalable, enterprise-grade
SaaS People Analytics capability that provides a
unified, governed view of workforce data and
integrates insights across HR, skills, workforce
planning systems. The project introduces a cross
system analytical layer that improves how
workforce insight is generated, accessed, and
applied, enabling more consistent, timely, and
decision-oriented analysis to support strategic
workforce decisions.
Scope
National Grid is seeking an enterprise-grade
workforce analytics platform that moves beyond
traditional HR reporting to deliver advanced
workforce insights, predictive analytics, scenario
modelling, and decision support across the
organisation.
The organisation requires a scalable and
sustainable SaaS-based capability that supports:
• A governed workforce data model and reliable
historical workforce analytics
Advanced and explainable AI-enabled analytics
and correlation analysis
• Narrative-led and executive-ready workforce
insights
• Operational workforce planning and organisational
change analysis
• Interoperability with SAP SuccessFactors,
OrgVue, and adjacent enterprise platforms
• Cross-domain workforce insight spanning HR,
skills, learning, planning, and operational data
• Reduced dependency on engineering and centraal
analytics teams through intuitive self-service and
AI-enabled insight capability
Whilst strategic workforce planning remains
delivered through an existing supplier (Orgvue), the
solution must integrate effectively with workforce
planning processes and support operational
forecasting, workforce modelling, and insight
generation aligned to broader business priorities.
AI governance is considered a core requirement
and must be supported through transparent
controls, monitoring, explainability, and operational
governance processes.
Functional Scope
The following product capability areas will be
assessed
1. Workforce Data Model & Governance
The platform must provide a governed workforce
data model supporting accurate historical workforce
analytics, effective-dated data management, cross
organisational workforce modelling, metric
governance, and transparent data lineage to ensure
workforce insight remains consistent, auditable, and
reliable as organisational structures and data
sources evolve.
2. Advanced Analytics & AI CapabilityThe platform must provide advanced analytics and
AI-enabled workforce insight capability supporting
predictive modelling, correlation analysis, scenario
simulation, and workforce risk analysis. AI
capabilities must include appropriate governance,
explainability, bias monitoring, model lifecycle
management, and operational controls to ensure
responsible and sustainable use of predictive
analytics.
3. Interoperability & Multi-System Capability
The platform must integrate effectively within
National Grid's broader technology ecosystem,
including SAP SuccessFactors and adjacent
workforce systems. The solution must support
multi-system workforce data integration,
interoperability across HR, skills, learning, planning,
and operational platforms, and secure API-based
data exchange to enable consistent and connected
workforce insight.
4. Core Reporting Foundation
The platform must provide a reliable foundation for
workforce reporting and operational analytics,
including interactive dashboards, flexible filtering
and drill-down capability, automated report
distribution, and controlled data sharing to support
consistent operational workforce insight.
5. Insight Experience & Narrative Layer
The platform must support generation of meaningful
workforce insight through guided analytics,
narrative explanations, root-cause exploration, and
intuitive visualisation, enabling HR and business
users to move beyond static reporting to actionable
and decision-oriented workforce insight.
6. Operating Model Sustainability & BAU Support
The platform must support a sustainable and low
complexity operating model with minimal
dependency on specialist engineering resources.
The solution must enable efficient administration,
flexible configuration, controlled upgrade
management, responsive vendor support, andeffective knowledge transfer to support long-term
operational sustainability and maintainability.
Project Deployment scope
National Grid intends to implement a SaaS-based
workforce analytics platform that delivers improved
workforce insight, advanced analytics capability,
narrative-led insight, and reduced engineering
dependency beyond the current PeopleDataHub
reporting model.
The initial deployment phase is expected to
establish:
• Core SAP SuccessFactors integrations and
workforce data model
• Security, governance, and administration
processes
• Workforce analytics capability broadly aligned to
current reporting coverage
• Closure of key workforce, skills, and learning
analytics gaps
• Early adoption of advanced analytics, AI-enabled
insight, and narrative capabilities
• Transition of HR analytics users to the new
platform
The platform should support progressive integration
of additional workforce and operational data
sources, including ServiceNow, Qualtrics, and
learning platforms.
Subsequent phases are expected to expand
analytics coverage, predictive and scenario
modelling capability, bespoke National Grid
analytics, and broader business adoption