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AwardFTS · 04e894

National Contact Centre

NHS Blood and Transplant
Awarded
✓
25 Jun 2026
Awarded
£22.8m
Published
30 Jun 2026

Key facts

Notice ID
ocds-h6vhtk-04e894
Awarded to
Arvato Limited
Source
Find a Tender

Timeline

  1. Published
    30 Jun 2026
  2. Awarded
    25 Jun 2026

Description

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

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Page 20 of 23300
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Page 20 of 23300
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