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465,981 noticesawarded · sorted by publication date

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Time to close

Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

Guy's and St Thomas' NHS Foundation Trust

The Supply of a PPM Tool

IT services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Office for Students

GB-Bristol: Office for Students - Provision of Water

Public utilities· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Middlesbrough Council

LCS005 - Printing and install of vinyl signage on waste and recycling vehicles

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

LIVEWEST HOMES LIMITED

Replacement of timber windows and doors identifed at FLATS 1-10, NORMANDY HOUSE, ST MARYS, ISLES OF SCILLY, TR21 0NY

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Department for Business & Trade

Global Talent Elite Pipeline

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Hampshire County Council

G5-1_HCC_121 B3011 road junction to Bramshill Road, Heckfield

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Lichfield District Council

Friary MSCP QS Services

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Staffordshire County Council

IA3354 Alternative Provision Light Touch Framework

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

DERBY HOMES LIMITED

DH25017 - Damp Proofing and Timber Treatment and Associated Works

Construction work· Published 09 Jun

AWARDED

09 Jun

£18k

Awarded

Below-thresh.

Parliamentary and Health Service Ombudsman

PR2340 - Recruitment services for Head of Strategic Comms and Campaigns

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Flagship Housing Limited

Supply of Mobile Phones and Tablet Devices 2026

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

London Borough of Haringey

Adaptations - Felix Batch 47

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Liverpool Women's NHS Foundations Trust

Equipment Service Agreement

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

University Hospitals Birmingham NHS Foundation Trust

Waiver - UHB_HGS - Capture 1 DVP Ltd - Bespoke Learning Platform and Maintenance Services

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

RADIUS HOUSING ASSOCIATION LIMITED

PLANNED MAINTENANCE CONTRACTOR FRAMEWORK

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Border to Coast Pensions Partnership Limited

Managed Service Provider Contract

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

CSP26581 - Floatation spheres

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

Hampshire County Council

G5-1_HCC_108 Anstey Mill Lane Crossing - Trial Pits

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

UNIVERSITY OF SALFORD(THE)

Mary Seacole PSDS [LED & LV]

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

RADIUS HOUSING ASSOCIATION LIMITED

PROVISION OF SECURITY SERVICES

· Published 09 Jun

Page 200 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.