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ClosedFTS · 0452e5

Provision of Service Quality Regime (SQR) and Related Services

Northern Trains Limited

Status

cancelled

Estimated

—

Services

Published

17 Feb 2025

Key facts

Notice ID: ocds-h6vhtk-0452e5
CPV code: 48610000 · Software packages
Contract type: services
Source: Find a Tender

Timeline

Published
17 Feb 2025

Description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.