Description
Northern Trains Limited (NTL) is going out to market for the procurement of Total Facilities Management (TFM) Services across our network of 474 train stations, 34 engineering locations and 27 beneficiary locations. This contract reflects our commitment to providing customer-focused, professionally managed, and high-quality service across our network that will support our long-term maintenance objectives.
The scope of services will be delivered with the goal of meeting the performance and customer satisfaction requirements while ensuring compliance with all relevant statutory and mandatory legislation. The FM Contractor will apply Best Industry Practice techniques, alongside their expertise and experience, to meet the following key objectives:
• Delivering innovative and effective operational services that achieve high-quality standards and demonstrate value for money.
• Offering flexible service delivery tailored to the specific needs of each location.
• Achieving optimum building performance and customer satisfaction.
• Creating a safe and comfortable environment for all service users.
• Maintaining assets in line with current statutory and regulatory legislation, as well as manufacturer's guidance, to ensure maximum longevity.
Scope of Services:
The services covered under this contract will include, but are not limited to:
• Mobilisation
• Contract Management
• Business Continuity and Disaster Recovery
• General Service Requirements
• CAFM System
• Helpdesk Services
• Planned and Reactive Maintenance
• Strategic Asset Management Planning
• Grounds Maintenance
• Cleaning (Planned, Periodic, Reactive, and Specialist)
• Pest Control
• Poster Campaigns
• Events Management
• Additional Services
NTL has incorporated into the contract scope the provision of depot security services, Fire Risk Assessments (including coverage extended to medium-risk locations), and an option to deliver winterisation services to ensure a safe, compliant, and operationally resilient estate.
The contract also includes options for delivering Minor Works to support small-scale and ad hoc activities. These may include, but are not limited to, painting, platform markings, electrical works, minor building repairs, and other building fabric, mechanical, and electrical works.
This contract will mark a significant milestone in our ongoing efforts to enhance service delivery and ensure the highest standards of operational excellence across all locations.
We look forward to a productive and successful partnership with our selected FM Contractor following the conclusion of this process.
Northern Trains Limited, is a Train Operating Company (TOC) that operates passenger rail services in the North of England. NTL is publishing this notice to establish a contract with a single supplier for the provision of Total Facilities Management services.
Where used throughout this notice, the meaning of Train Operating Companies includes all and any of those train operating companies who, currently or in the future, provide services for the carriage of passengers by railway:
under a franchise agreement with the Secretary of State within the meaning of section 23(3) of the Railways Act 1993 or
under, or secured under, the Secretary of State's duty in section 30(1) of the Railways Act 1993; or
in accordance with legislation which supersedes or amends the powers referred to in a) and b), including where such powers are transferred from the Secretary of State to another body.
The list of current providers of services for the carriage of passengers by railway under these provisions can be found at https://www.gov.uk/guidance/public-register-of-rail-passenger-contracts.
Novation or Assignment
The contract may be novated or assigned by NTL to Train Operating Companies, or to DFT Operator Limited (company number: 07141122) or any successor parent company to a Train Operating Company, following a corporate restructuring or similar circumstance.
Other Information
Northern Trains Limited expressly reserves the right:
not to award any suppliers the contract referred to in this notice; and
in no circumstances will the customer be liable for any costs incurred by the suppliers.