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Value

Type

Buyer

Notice

AWARDED

09 Jun

—

Awarded

Tender

FTS

Police Service of Northern Ireland

ID 6033252 - PSNI - Advertising Provision for External Police Staff Recruitment

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

University of Huddersfield

VR Solution

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Northern Ireland Housing Executive

P1171 - Provision of a Specialist Security Service

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Services

Southend-on-Sea City Council

Children's & Families Services Transformation and Financial Sustainability Programme Consultancy Services

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

THE OPEN UNIVERSITY

Certificate Paper

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

NPL Management Limited

Black Duck Software Licence Subscription

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Crown Prosecution Service

Python for MIS Build

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

ETvL data services delivery and implementation support.

· Published 09 Jun

AWARDED

09 Jun

£189k

Awarded

Tender

UK Research and Innovation

UKRI-6043 Project and Cost Management Services

IT services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS · Supplies

West Oxfordshire District Council

Supply of waste and recycling bins and boxes

· Published 09 Jun

AWARDED

09 Jun

£146k

Awarded

Tender

East & North Hertfordshire Teaching Hospital NHS Trust

ENHT - Swift Ward Plumbing Works

Construction work· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

NHS England

Evaluation of antibiotic products for antimicrobial subscription model scheme

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Transport for London

Bombardier Trams Brake Caliper Overhaul, London Trams Rolling Stock

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

City & County of Swansea

Contract for Demolition and remedial works to Chimneys at various properties

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

RCGP TARGET Contract 2026-2029

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

Department of Health & Social Care

DHSC:PCP: Emotional and Psychological Support Service - LEEDS Inquiry and beyond

· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Delapre Wayfinding

· Published 09 Jun

AWARDED

09 Jun

£9k

Awarded

Below-thresh.

Parliamentary and Health Service Ombudsman

PR2313 - HR Advisory Service

Business services· Published 09 Jun

AWARDED

09 Jun

—

Awarded

Tender

FTS

The North Yorkshire Council

SPF0072 - SCHOOL TRANSPORT - REQUEST FOR QUOTATION - KNARESBOROUGH AREA - 4 SEATS

· Published 09 Jun

AWARDED

09 Jun

£75k

Awarded

Below-thresh.

East and North Hertfordshire Teaching NHS Trust

ENHT - Swift Ward Ceiling Repair Works

Construction work· Published 09 Jun

Page 23 of 24510

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.

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