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Time to close

Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

WIRRAL UNIVERSITY TEACHING HOSPITAL NHS FOUNDATION TRUST

Aseptic Unit Re-Development at Arrowe Park Hospital

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Hull University Teaching Hospitals NHS Trust

Insourced Dermatology OP Services (HHP)

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

University of Portsmouth Higher Education Corporation

Barbour Estates Management, Wellbeing & International Modules subscription

· Published 10 Jun

AWARDED

10 Jun

£75k

Awarded

Below-thresh.

United Lincolnshire Hospitals NHS Trust

Senior Project Manager SS3 Pilgrim Hospital

IT services· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Worcestershire County Council

PL0325 Warm Homes Local Grant - Retrofit Installer

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

Liverpool City Council

Emergency Works Framework 2023 to 2026

Construction work· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Hillingdon Hospitals NHS Foundation Trust

THH - Supply of Patient-Specific Cytotoxic and Advjuvant Products

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Wilton Park

Hotel Accommodation

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Barry Primary School Roof Nursery safeguarding Works

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Sheffield City Council

Janitorial Supplies

· Published 10 Jun

AWARDED

10 Jun

£42k

Awarded

Below-thresh.

NHS Counter Fraud Authority

C445106- CFA Media and Press Distribution Service

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

St Andrews Primary School SEND Works

· Published 10 Jun

AWARDED

10 Jun

£655k

Awarded

Tender

North West Anglia NHS Foundation Trust

Technical Appointments Partner (TAP) for Consultancy Services

Architecture & engineering· Published 10 Jun

AWARDED

10 Jun

£377k

Awarded

Tender

University Hospitals Sussex NHS Foundation Trust

iRefer/ICE Contract - Clinical Decision Support (CDS) Software

Software packages· Published 10 Jun

AWARDED

10 Jun

£73k

Awarded

Below-thresh.

NHS Business Services Authority

Whiteboard Collaboration Tool

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Somerset Council

Project M21061 (Phase.3) Various flat roof renewals over Block A, B & C plus gable end parapet repairs above A119

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

St Albans City & District

SADC: St Albans Museum & Gallery (SAMG) Roof Repair Works

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

NHS Herefordshire and Worcestershire Integrated Care Board (ICB)

NHS Herefordshire & Worcestershire Integrated Care Board (ICB) NHS Medical Contact Lens Service for Worcestershire

Health & social· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

County Durham and Darlington Fire and Rescue Authority

Fire Service Legal Services (FSO Enforcement Support Services)

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

UNIVERSITY OF EXETER

Products & Services Academic Staff Add-on

· Published 10 Jun

Page 235 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.