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04 Apr
—
Estimated
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FTS · Services
RC
Royal Cornwall Hospitals Trust
NHS2230- The Critical List LLP 25 to 26
Health & social· Published 04 Apr
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LB
London Borough of Merton
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· Published 04 Apr
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University Hospitals Birmingham NHS Foundation Trust
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Ministry of Defence, DIO,
FsASTC/00107 - Defence Operational Training Capability (Air) Core Systems and Services contract Voluntary Transparency Notice
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£135k
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CE
CHESHIRE EAST COUNCIL
IT Health Checks and Cyber Security Consultancy
IT services· Published 04 Apr
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04 Apr
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Royal Cornwall Hospitals Trust
NHS2228- Peninsula Anaesthetics LLP 25-26
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Clearsprings Group (Ready Homes)
Security services Wethersfield Braintree, Essex
Administration services· Published 04 Apr
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02 May
£1.0m
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Community Gateway Association
GB-Preston: Community Gateway Association Replacement of Kitchens and Bathrooms
Construction work· Published 04 Apr
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CalMac Ferries Limited
Framework Agreement for Marine Turbocharger Overhaul and Maintenance
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NHS Business Services Authority
W44511 RFI [Pre Proc] (CFA) Intelligent Email & Data Security Service
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10 Apr
£10.0m
Estimated
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Kilnbridge Construction Services Ltd
Fit-Out Package C4-KCSL copy
Construction materials· Published 03 Apr
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22 Sept
£9.0m
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Staffordshire County Council
IA2595 - CONTRACT FOR THE PROVISION OF HAULAGE SERVICE TRANSPORTING WASTE MATERIALS FROM STAFFORDSHIRE'S HWRC TO IDENTIFIED DISPOSAL POINTS
Sewage & refuse· Published 03 Apr
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18 Oct
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Staffordshire County Council
IA2499 - Framework Agreement for the Provision of a Treatment Service for Street Sweeping Waste
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BH
BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST
GB-Bedford and Luton: Temporary Air Conditioning Units - BEDSFT Hospital
Construction work· Published 03 Apr
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UO
University of Glasgow
PURCH2085 PROVISION OF A PIVOTAL GLP PRECLINICAL SAFETY STUDY OF CELLULAR ATMP COMBINED WITH GRANULAR BONE GRAFT IN THEATRE FOR NON-UNION FRACTURE REPAIR
· Published 03 Apr
CLOSED
02 May
£115k
Estimated
Closed
CF
NT
Newark Town Council
Play Park equipment design and installation
Musical instruments· Published 03 Apr
CLOSED
01 Oct
£450
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HC
Hampshire County Council
3d Digital Advertising across network for Hampshire County Council Fostering Service
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CLOSED
25 Sept
—
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BS
BIP SOLUTIONS LIMITED
Maintenance and Repair of Passenger and Mobility Lifts
Repair & maintenance· Published 03 Apr
CLOSED
01 May
£575k
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CC
Cumberland Council
Re-wiring, Boiler, Heating and Domestic Water Replacement at Warwick Bridge Primary School, Warwick Bridge, Carlisle
Construction work· Published 03 Apr
CLOSED
03 Apr
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Estimated
Closed
FTS · Services
NG
NHS Greater Glasgow and Clyde
GGC0942 Third Sector Support to Shared Care
Health & social· Published 03 Apr
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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