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HM
ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS
Status
Closed
Estimated
—
Published
09 Dec 2024

Key facts

Notice ID
cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code
48512000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.

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175,267 noticesclosed · sorted by publication date
Page 24 of 8764
Time to close
Value
Type
Buyer
Notice
CLOSED
30 Apr
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Estimated
Closed
CF
D
DEFRA
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IT services· Published 08 Apr
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—
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CF
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Estimated
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The Mayor and Commonalty and Citizens of the City of London
City of London Police Training Venue Hire (ECCA)
· Published 08 Apr
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Overexploitation of wildlife - a key driver of biodiversity loss
R&D services· Published 08 Apr
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BALFOUR BEATTY CIVIL ENGINEERING LIMITED
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Police and Crime Commissioner for South Wales
Contract for the Provision of Alteration and Improvement works – House 1&2 and 3&4, South Wales Police Headquarters, Bridgend
Construction work· Published 07 Apr
CLOSED
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—
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FTS · Works
PA
Police and Crime Commissioner for South Wales
Contract for the Provision of Alteration and Improvement works – House 1&2 and 3&4, South Wales Police Headquarters, Bridgend
Construction work· Published 07 Apr
CLOSED
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Durham County Council
003191 - Contract for Provision of accommodation and support for homeless individuals with multiple vulnerabilities
· Published 07 Apr
CLOSED
22 Apr
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Estimated
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CF
CI
Chemonics International, Inc.
PFRU2-2025-440
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07 Apr
—
Estimated
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NN
NHS NORTH OF ENGLAND COMMISSIONING SUPPORT UNIT
Courier Services for the North of England Commission Support (NECS)
· Published 07 Apr
CLOSED
20 Apr
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Estimated
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CF
BB
BALFOUR BEATTY CIVIL ENGINEERING LIMITED
A66 - Demolition
Construction work· Published 07 Apr
CLOSED
07 Apr
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Estimated
Closed
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NHS West Yorkshire Integrated Care Board
Adult Disordered Eating Service - NHS West Yorkshire Integrated Care Board (Wakefield District Health and Care Partnership)
· Published 07 Apr
CLOSED
15 Apr
£1
Estimated
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MP
Metropolitan Police Service
CCS Cyber Security Services 3 (DPS) Stage 1 Capability Assessment
IT services· Published 07 Apr
CLOSED
04 Feb
—
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ST
South Tyneside Council
Housing Services Vehicles
Transport equipment· Published 07 Apr
CLOSED
21 Apr
—
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CF
MO
Ministry of Defence, DIO,
Digital Printer(s) & Booklet Maker Hire - Navy Graphics Capability Update
Office & computing· Published 07 Apr
CLOSED
22 Oct
—
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CF
SC
Shropshire Council
PMCV 013 - Community Drug and Alcohol Treatment and Recovery Service
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Page 24 of 8764
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