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Page 253 of 8261
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Notice
CLOSED
19 Mar
—
Estimated
Closed
CF
NC
Norfolk County Council
Invitation to Quote for the installation RNR marker posts and information plaques
Installation services· Published 13 Mar
CLOSED
18 Apr
£50k
Estimated
Closed
CF
TO
The Oil & Pipelines Agency
GB-Campbeltown, Dunoon, Helensburgh: OPA T754 Lightning Risk Assessment for Scottish OFD Depots
Sewage & refuse· Published 13 Mar
CLOSED
13 Mar
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Estimated
Closed
FTS · Services
ST
South Tees Hospitals NHS Foundation Trust
Antenatal Screening Service
· Published 13 Mar
CLOSED
13 Mar
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Closed
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ST
South Tees Hospitals NHS Foundation Trust
Barnardo's Cystic fibrosis Worker
· Published 13 Mar
CLOSED
13 Mar
£9.0m
Estimated
Closed
CF
US
UK SPACE AGENCY
UKSA National Space Operations Centre (NSpOC) Upcoming Requirements
IT services· Published 13 Mar
CLOSED
13 Mar
£28k
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Closed
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LC
Lincolnshire County Council
Learning Management System
Education & training· Published 13 Mar
CLOSED
21 Apr
£141k
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Closed
CF
NU
NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST
Community Health Eye Care FUP
Administration services· Published 12 Mar
CLOSED
19 Mar
—
Estimated
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SH
Shropshire Healthcare Procurement Service
RA349624 - Sterilisation Consumables
Medical equipment· Published 12 Mar
CLOSED
25 Apr
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Estimated
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BT
Bridgwater Town Council
Bridgwater Town Council - Fireworks Contract (St Matthews Field & Snowflakes) (ref BTCF) - 2025 to 2027
Chemical products· Published 12 Mar
CLOSED
02 Apr
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Estimated
Closed
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CI
Chemonics International, Inc.
Partnership Fund for a Resilient Ukraine Phase 2 (PFRU-2) is a multi-year, multi-donor-funded programme managed by the UK's Foreign, Commonwealth and Development Office As part of its project activities, PFRU-2 is seeking an organization to enter into a framework agreement for the supply of HouseholdAppliances.
Electrical machinery· Published 12 Mar
CLOSED
12 Mar
—
Estimated
Closed
FTS
GA
Government Actuary's Department
Climate Scenario Data
· Published 12 Mar
CLOSED
21 Apr
£70k
Estimated
Closed
CF
SS
Stratton St Margaret Parish Council
New Play Area
Musical instruments· Published 12 Mar
CLOSED
12 Mar
£4.5m
Estimated
Pipeline
FTS · Services
SS
SSE Services plc
Unmanned Aerial Vehicle Inspection, Survey & Photography Services
· Published 12 Mar
CLOSED
07 Apr
£100.0m
Estimated
Closed
CF
SW
SOUTH WEST ESSEX COMMUNITY EDUCATION TRUST LIMITED
Supply of Natural Gas Framework
Petroleum & fuel· Published 12 Mar
CLOSED
12 Mar
—
Estimated
Closed
FTS · Services
SM
Sandwell Metropolitan Borough Council
Housing Transformation Consultancy
Business services· Published 12 Mar
CLOSED
14 Apr
£500k
Estimated
Closed
CF
TO
The Oil & Pipelines Agency
GB-Helensburgh: OPA T751 OFD Garelochhead (Faslane) pipeline inspection.
Oil & gas services· Published 12 Mar
CLOSED
31 Mar
—
Estimated
Closed
CF
MF
MITIE FM LIMITED
Mitie / Defence / HMNB Devonport (Armada)
Construction materials· Published 12 Mar
CLOSED
06 Jun
—
Estimated
Closed
CF
WN
West Northamptonshire Council
Market engagement on provisions of online stop smoking medication service and provision of NRT via post
Health & social· Published 12 Mar
CLOSED
07 Apr
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Estimated
Closed
CF
BP
Britten Pears Arts
BPA Capital Programme BP1
Construction work· Published 12 Mar
CLOSED
30 Apr
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HO
Home Office
QAT - Public Safety Group E2E Testing Service
IT services· Published 12 Mar
Page 253 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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