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Page 27 of 8261
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Notice
CLOSED
24 Apr
£100k
Estimated
Closed
CF
LB
London Borough of Merton
West Wimbledon Primary School Fire Safety Package
Construction work· Published 26 Mar
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26 Mar
—
Estimated
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25-019 - Plumbing and Heating Direct Materials
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CENTRE FOR PROCESS INNOVATION LIMITED
Supply of Servicing and Consumables for Analytical Equipment
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—
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East London NHS Foundation Trust
ELFT - Forensic Advocacy Service
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26 Mar
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Estimated
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The Select Provider List for HM Coroner Removals, Transport & Storage
· Published 26 Mar
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25 Mar
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CH
Cairn Housing Association
MAINTENANCE CONTRACT – FIRE ALARMS, EMERGENCY LIGHTING and FIRE EXTINGUISHERS, 2026-29
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£60k
Estimated
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RI
REED IN PARTNERSHIP LIMITED
Expression of Interest: CCDO Training Provider
Education & training· Published 25 Mar
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£32k
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WS
West Suffolk NHS Foundation Trust
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25 Mar
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Oxfordshire County Council
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Construction work· Published 25 Mar
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25 Mar
—
Estimated
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Chesterfield Borough Council
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31 Dec
£32k
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Closed
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SY
SW YORKSHIRE PARTNERSHIP NHS FT, Stores & Distribution
Provision of GP Services
Health & social· Published 25 Mar
CLOSED
24 Apr
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DERBY CITY COUNCIL
Expression of Interest for Gayton Swimming Pool
Recreational & cultural· Published 25 Mar
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27 Apr
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UNIVERSITY OF MANCHESTER
Request for Information - GM Citizens' Panel
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25 Mar
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UK Atomic Energy Authority
High Voltage DC Tri-axial Cable
· Published 25 Mar
CLOSED
08 Apr
£4.5m
Estimated
Closed
CF
AD
AMEY DEFENCE SERVICES LIMITED
FDIS - Strensall External Refurbishments to 35 properties - FY2026/27 - Amey Central Region
Construction work· Published 25 Mar
CLOSED
08 Apr
£4.5m
Estimated
Closed
CF
AD
AMEY DEFENCE SERVICES LIMITED
FDIS - Catterick Whole House Refurbishments to 18 properties - FY2026/27 - Amey North Region - Northern England
Construction work· Published 25 Mar
CLOSED
08 Apr
£4.5m
Estimated
Closed
CF
AD
AMEY DEFENCE SERVICES LIMITED
FDIS - Strensall External Refurbishments to 35 properties - FY2026/27 - Amey Central Region
Construction work· Published 25 Mar
CLOSED
08 Apr
£4.5m
Estimated
Closed
CF
AD
AMEY DEFENCE SERVICES LIMITED
FDIS - Helensburgh Whole House Refurbishments to 21 properties - FY2026/27 - Amey North Region - Scotland
Construction work· Published 25 Mar
CLOSED
08 Apr
£4.5m
Estimated
Closed
CF
AD
AMEY DEFENCE SERVICES LIMITED
FDIS - Wattisham Whole House Refurbishments to 34 properties - FY2026/27 - Amey Central Region - East
Construction work· Published 25 Mar
Page 27 of 8261
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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