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Notice peek

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BS
ClosedCF · d8bf82a32354

Contact Centre Services

BIP SOLUTIONS LIMITED
Status
Closed
Estimated
—
Published
14 Feb 2025

Key facts

Notice ID
cf-7743b1a3-2e3b-4e81-8731-d8bf82a32354
CPV code
79342300 · Business services
Source
Contracts Finder

Timeline

  1. Published
    14 Feb 2025

Description

Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. Description of the modifications Increase in the overall value of the contract by an additional £3.7M, for final 3 months of the contract. Original contract value increased to £75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of £3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value.

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  • All BIP SOLUTIONS LIMITED notices →
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165,209 noticesclosed · sorted by publication date
Page 273 of 8261
Time to close
Value
Type
Buyer
Notice
CLOSED
25 Mar
£3.0m
Estimated
Closed
CF
LH
LIVEWEST HOMES LIMITED
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£4.0m
Estimated
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Mersey Tidal Power Project - Front-End Engineering Design Services (FEED Services) - Phase 4
Architecture & engineering· Published 21 Feb
CLOSED
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—
Estimated
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CC
Colchester City Council
Corporate Office Building Cleaning and Sheltered Housing Building Cleaning for Colchester City Council, Colchester Borough Homes, Braintree District Council and Tendring District Council
Sewage & refuse· Published 21 Feb
CLOSED
24 Mar
—
Estimated
Closed
CF
S
Sourcedogg
Future of Food
Business services· Published 21 Feb
CLOSED
12 Mar
—
Estimated
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BC
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Education & training· Published 21 Feb
CLOSED
28 Mar
—
Estimated
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Dynamic Purchasing System for Specialist Transport Services (2025)
Transport services· Published 21 Feb
CLOSED
12 Mar
£70k
Estimated
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PAT Testing & ECIR
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£1.3m
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School Minor Works Programme 2025 - Professional Services and Condition Survey
Architecture & engineering· Published 21 Feb
CLOSED
25 Mar
—
Estimated
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FC
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Retrofit Coordination Services
Architecture & engineering· Published 21 Feb
CLOSED
21 Mar
£150k
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CE
CHESHIRE EAST COUNCIL
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CLOSED
31 Mar
—
Estimated
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UH
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Clothing & footwear· Published 21 Feb
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EO
East of England Ambulance Service
EEAST - Recovering of Roof & Associated Works at Saxmundham Amb Station (250219)
Construction work· Published 21 Feb
CLOSED
28 Mar
£200.0m
Estimated
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CF
HA
HEART ACADEMIES TRUST
Framework for the Provision of Food and Outsourced Catering Services
Hotel & restaurant· Published 21 Feb
CLOSED
23 Mar
—
Estimated
Closed
CF
TF
Thames Freeport Limited
Strategic Delivery Skills
Business services· Published 21 Feb
CLOSED
14 Mar
£300k
Estimated
Closed
CF
EA
Environment Agency
ALDT and the Land Drainage Act 1991
Sewage & refuse· Published 21 Feb
CLOSED
03 Apr
—
Estimated
Closed
CF
CQ
Care Quality Commission
Experts by Experience
Health & social· Published 21 Feb
CLOSED
28 Feb
—
Estimated
Closed
CF
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RA349059 - Simulated Patient Monitor
Medical equipment· Published 21 Feb
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£180k
Estimated
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CF
UU
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Machining Framework
Industrial machinery· Published 21 Feb
Page 273 of 8261
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