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Value

Type

Buyer

Notice

AWARDED

11 Jun

—

Awarded

Tender

FTS

CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Medasil Surgical Ltd - Nerve vessel retractor

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Oxfordshire County Council

Supported Transport Dynamic Purchasing Solution (DPS) 2023

Transport services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Sheffield Teaching Hospitals NHS Foundation Trust

STH Maintenance for BIO30+ Analysers 2026-27

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

Pudsey Lowtown Primary School

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Defence Equipment and Support

Procurement of 40mm Grenades

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Mosaic Schools Learning Trust

Mosaic Schools Learning Trust ~ Catering Tender

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Bath and North East Somerset Council

Archaeological Development Management Advice and Historic Environment Record Management Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Office for National Statistics

Microsoft Unified Enterprise Support

IT services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Waythrough

DSE Assessments and Equipment

Furniture & furnishings· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Royal Berkshire Fire Authority

Coach Build of 4X4 Water Rescue Vehicle

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Oxfordshire County Council

Supported Transport Dynamic Purchasing Solution (DPS) 2023

Transport services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

NPL Management Limited

Specialist Equipment Maintenance Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Network Rail Infrastructure Ltd

Informatica Licencing Transparency Notice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Transport for Wales

Provision of Engineering Trains, On Track Machines and Associated Services for CVL Works (Contract Details Notice)

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Derbyshire County Council

Stonelow Junior School Asbestos Works

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Sellafield Limited

Black and white dot camera supply

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Guy's & St Thomas' NHS Foundation Trust

Principle Designer - Aseptic Phase 1

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Citizen Housing Group Ltd

Windows & Doors Upgrade Program 2026-29

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Nuclear Restoration Services (NRS)

Maentwrog - Generator Unit 1 & 2 Annual Maintenance requirements

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

The Judd School

The Judd School ~ Catering Tender

· Published 11 Jun

Page 29 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.