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BS
ClosedCF · d8bf82a32354

Contact Centre Services

BIP SOLUTIONS LIMITED
Status
Closed
Estimated
—
Published
14 Feb 2025

Key facts

Notice ID
cf-7743b1a3-2e3b-4e81-8731-d8bf82a32354
CPV code
79342300 · Business services
Source
Contracts Finder

Timeline

  1. Published
    14 Feb 2025

Description

Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. Description of the modifications Increase in the overall value of the contract by an additional £3.7M, for final 3 months of the contract. Original contract value increased to £75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of £3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value.

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Page 315 of 8261
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