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Value

Type

Buyer

Notice

AWARDED

11 Jun

—

Awarded

Tender

FTS

Torbay Council

ADU26068 Reviews to Support Outcomes for Older people

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Mersey and West Lancashire NHS Teaching Hospitals

Softcat F5 Software Support

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Essex County Council

Electric Vehicle Charging Infrastructure (LEVI Fund)

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

London Borough of Lewisham

HIV and PrEP Outreach Service

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

PMP 26 Tranmere Park Primary School - Roofing Works

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

NHS Coventry and Warwickshire Integrated Care Board

Ophthalmology Coordination Service Hub - Cov & Warks and Herf & Worcs ICBs

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Health Education and Improvement Wales (HEIW)

H0868 - VYOND LICENCE RENEWAL

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Supplies

University Of Edinburgh

Cytation 9 Imager and 406 FX Washer/Reagent Dispenser

Laboratory equipment· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

East Dunbartonshire Council

EDC/2019/2926 Early Years Nursery Framework (Reopening of framework August 2023)

Education & training· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Northern Ireland Assembly Commission

Framework for the Provision of Temporary Workers

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Greater Manchester Mental Health NHS Foundation Trust

Consultant Support to Early Intervention

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Lionheart Educational Trust

CA17674 - Lionheart Educational Trust - Kitchen Refurbishment

Construction work· Published 11 Jun

AWARDED

11 Jun

£160k

Awarded

Tender

Redditch Borough Councils

Contract for providing Strategic HR Services (Staff)

Business services· Published 11 Jun

AWARDED

11 Jun

£30k

Awarded

Below-thresh.

West Midlands Combined Authority

Legal Support for Demolition Works

Business services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

PMP 26 Park Spring Primary School

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Government Commercial Agency

BACS Reprocurement

IT services· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

Supply of Electronic Security Equipment

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

PMP 26 Westbrook Lane Primary School - Roofing Works

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Department for Energy Security & Net Zero

DESNZ / DSIT - COMMS - Politico Renewal UK7 Notice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Ministry of Defence, DIO,

MODCloud Infrastructure Support May26 - May28

Radio & TV equipment· Published 11 Jun

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.