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Value

Type

Buyer

Notice

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Borough Council of Newcastle-under-Lyme

Provision of a Financial Well-being and Debt Advice Service in the Borough Council of Newcastle–under–Lyme 2026 – 2029

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Blaenau Gwent County Borough Council

Purchase of Road Sweeper

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Blaenau Gwent County Borough Council

Purchase of Highways Vehicle

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

ateb Housing Group Ltd

Electrical and Structural Safety Testing of Street Lighting Columns

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Bridgend County Borough Council

B329/26 – Provision of Portable Appliance Equipment Testing

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Powys County Council

Development of New Build Council Housing at Llanrhaedr-ym-Mochnant, Powys

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Mayor and Commonalty and Citizens of the City of London

CoLP Mounted Section - Architect

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

West Northamptonshire Council

Brington Primary School - Boiler Replacement

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Supplies

Nuclear Decommissiong Authority

Microsoft Azure Services VAR

Software packages· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Devon County Council

CP2807-26 : Construction Advisers to support an Outline Planning Application for Parks Farm in Crediton – Planning Consultant

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

BOURNEMOUTH UNIVERSITY

Consultancy Services for the Provision of a Commercial Strategy

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

North Northamptonshire Council

NORTH NORTHAMPTONSHIRE COUNCIL - Lease of vehicles by North Northamptonshire Council

Transport equipment· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

Transport for London

Supply of Labour for Track Welding and Grinding

· Published 10 Jun

AWARDED

10 Jun

£53k

Awarded

Below-thresh.

United Lincolnshire Hospitals NHS Trust

Maintenance FDR Nano X-Ray and D-EVO Detectors

Repair & maintenance· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

ICS on behalf of DSIT and DESNZ

Estates - ICS - Provision of Home Working Furniture and Specialist Equipment- Award Contract

Furniture & furnishings· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

London Borough of Enfield

Good Food Retail Project

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

The Chief Constable of Thames Valley Police

The extension of the Client Relation Team for the Southeast Hub Build

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

UK Hydrographic Office

Supply of bespoke chart paper

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS

WIRRAL UNIVERSITY TEACHING HOSPITAL NHS FOUNDATION TRUST

Aseptic Unit Re-Development at Arrowe Park Hospital

· Published 10 Jun

AWARDED

10 Jun

—

Awarded

Tender

FTS · Services

Hull University Teaching Hospitals NHS Trust

Insourced Dermatology OP Services (HHP)

Health & social· Published 10 Jun

Page 336 of 24718

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to provide dashboards, transcribe calls to text, create and send surveys with Affinity Water branding and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys and voice calls. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other in-house platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.