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Type

Buyer

Notice

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Hoyland Medical Practice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Transport for London

TFL PLU Driver Access Platforms for Arnos Grove

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Hollygreen Practice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Devon County Council

ATF5 Pedestrian Crossing Ivybridge Exeter Road

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Hill Brow Surgery Practice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

UK Research and Innovation

PS26171 - Building 383 WINDOWS AND DOOR PROJECT

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Grimethorpe Surgery

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Goldthorpe Medical Centre

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Darton Health Centre

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Yorkshire Purchasing Organisation

Consultancy Agreement

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Nottingham City Council

CPU 6591 Supply of Tyres for Various Vehicles & Associated Services

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Dove Valley Practice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

Homes England (the name adopted by the Homes and Communities Agency)

Stancliffe Homes (Willow) Ltd -Monitoring Surveyor

Real estate· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Leeds City Council

PMP 26 St Bartholomew’s C Primary School - Roofing Works

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Woodland Drive Medical Centre

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

General Dental Council

The provision of: Data Strategy: Phase 2

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

NHS South Yorkshire Integrated Care Board

NHS South Yorkshire ICB Barnsley Locally Enhanced Services Contract - Dearne Valley Group Practice

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

General Dental Council

The provision of Website Support and maintenance Agreement

· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS · Services

Hull University Teaching Hospitals NHS Trust

Insourced ENT OP Services (HHP)

Health & social· Published 11 Jun

AWARDED

11 Jun

—

Awarded

Tender

FTS

Durham County Council

Framework for Supply, Fitting & Maintenance of Vehicle Activated Signs

· Published 11 Jun

Page 36 of 23300

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Notice peek

TenderFTS · 06ab5f

Voice of the Customer Platform

AFFINITY WATER LIMITED

Status

active

Awarded

£417k

Services

Published

03 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-06ab5f
CPV code: 79342310 · Business services
Contract type: services
Source: Find a Tender

Timeline

Published
03 Jun 2026

Description

To appoint a supplier to carry out services to deliver the voice of the customer platform, the outputs of which contribute to our CMEX score. The platform needs the capability to create and send surveys with Affinity Water branding, provide corresponding dashboards and import/export data. The platform helps to place the voice of Affinity Water customers at the centre of our business through identifying the gaps in our current customer experiences, to then improve experiences and satisfaction going forward. The platform should include but is not limited to: • Bespoke surveys sent through email and text, in line with Affinity Water's brand guidelines, fonts and logo. • Ability to access, categorise and analyse data from surveys. • Ability to tailor surveys per process, journey, customer segment, water region etc. and send either instantly or with a delay functionality. • High-quality analysis on the surveys conducted through analytical tools to identify keywords, themes and trends. • Useable and configurable dashboards showing departments, processes, water regions, customer segments etc. • Ability to plug-in for data feeds to other platforms or manually load in data. • Automated ticketing system to prioritise unresolved or dissatisfied customers to 'close the loop'. • AI functionality to interrogate system and answer user specific questions, with quantification of results. • Ability to export through Secure File Transfer Protocol (SFTP). • Ability to access online training and training library. • Ability to capture the voice of our colleagues through feedback.