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Value

Type

Buyer

Notice

AWARDED

01 Jun

—

Awarded

Tender

FTS

Police & Crime Commissioner for Leicestershire

The Provision of Vehicle Body Repairs

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Staffordshire County Council

IA3959 Provision of Internal IT Audit Service

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Hereford and Worcester Fire Authority

Occupational Health Support Services

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

JISC

Funding consultant

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

NHS North West London Integrated Care Board

Consultant-Led Elective Services

Health & social· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

The University Of Kent

Property Valuation

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

Cardiff and Vale University Health Board

“Follow Me” Project roll out - Hepatitis C Trust

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

NHS North West London Integrated Care Board

Consultant-Led Elective Services

Health & social· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

Cheltenham Borough Council

QU1074736

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Westminster Council City

BT485 - Co-design support for Brunel and Bayswater Regeneration

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Supplies

Sheffield Hallam University

Infoblox Hardware, Maintenance and support

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

NHS North West London Integrated Care Board

Cataract Surgery Services

Health & social· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Dorset HeathCare University NHS Foundation Trust

Ulysses Annual Licence & Support Contract

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

Birmingham & Solihull Mental Health Foundation Trust

Health Inequalities Project : Dementia Support Service

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Durham County Council

NCC1755 NE Rural Growth Programme

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Welsh Ambulance Services NHS Trust

2526-063-STA-WAS - RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Plymouth City Council

Extra Care Housing

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

London Ambulance Service NHS Trust

Vehicle Conversions

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS

Southern Housing

Lift Maintenance and Servicing for North Region

· Published 01 Jun

AWARDED

01 Jun

—

Awarded

Tender

FTS · Services

West Oxfordshire District Council

QU1074738

· Published 01 Jun

Page 368 of 23300

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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