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Time to close

Value

Type

Buyer

Notice

CLOSED

23 Jun

—

Estimated

Modification

FTS

Ministry of Defence

The Provision of Engineering Aerospace Commissioning Scheme (EPACS)

· Published 23 Jun

CLOSED

23 Jun

—

Estimated

Modification

FTS

Nottingham City Council

CPU 7371 Housing Minor Works

· Published 23 Jun

CLOSED

22 Jun

—

Estimated

Modification

FTS

Belfast City Council

T2742 - Supply and Erection of Street Nameplates - Pre-Market-Engagement

· Published 22 Jun

CLOSED

22 Jun

—

Estimated

Closed

FTS · Supplies

Angus Council

Framework Agreement for the Supply of Recycled Domestic Furniture and Starter Pack Goods

Furniture & furnishings· Published 22 Jun

CLOSED

19 Jun

—

Estimated

Modification

FTS

WRAP (Waste and Resources Action Programme)

VFU053-002 Great Ouse Collective Action Project (Open Tender)

· Published 19 Jun

CLOSED

19 Jun

—

Estimated

Modification

FTS

London Borough of Harrow

Home (Domiciliary) Care Service

· Published 19 Jun

CLOSED

19 Jun

—

Estimated

Closed

FTS · Services

ScotRail Trains Ltd

PQQ for Air Reservoir overhaul

Repair & maintenance· Published 19 Jun

CLOSED

19 Jun

—

Estimated

Modification

FTS

Department for Education

National Advocacy Information Advice and Safety Net Service. - Preliminary Market Engagement Notice

· Published 19 Jun

CLOSED

19 Jun

—

Estimated

Modification

FTS

Belfast City Council

T2684 - Energy Management Services

· Published 19 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

Christchurch Town Council

Quomps Splash Park - Operation, Servicing & Seasonal Maintenance Contract (2026-2029)

· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

Transport for London

GLA Architecture and Urbanisation Framework 4

· Published 18 Jun

CLOSED

18 Feb

£65k

Estimated

Closed

United Lincolnshire Hospitals NHS Trust

Diagnostic Microscope Equipment ENT Stack

Laboratory equipment· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

City & County of Swansea

Contract for Installation of new windows and doors

· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

City & County of Swansea

Contract for Removal of Tyfoam and outer masonry leaf

· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

City & County of Swansea

Contract for Installation of DPC and Tanking

· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

City & County of Swansea

Contract for Installation of Structural restraints

· Published 18 Jun

CLOSED

18 Jun

—

Estimated

Modification

FTS

Nottingham Trent University

Supply of Lock Services

· Published 18 Jun

CLOSED

31 Dec

£273k

Estimated

Closed

West Suffolk NHS Foundation Trust

WSFT - Corporate - External Audit

Business services· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

The Police and Crime Commissioner for Kent

Kent Police Lecture Theatre Ventilation

· Published 17 Jun

CLOSED

17 Jun

—

Estimated

Modification

FTS

MHRA

Custom Synthesis of a Chemical Compound

· Published 17 Jun

Page 4 of 8261

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Notice peek

ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS

Status

Closed

Estimated

—

Published

09 Dec 2024

Key facts

Notice ID: cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code: 48512000 · Software packages
Source: Contracts Finder

Timeline

Published
09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.