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TB
ClosedCF · eb28d312f802

24/015 Customer Contact Solution

Tamworth Borough Council
Status
Closed
Estimated
—
Published
18 Dec 2024

Key facts

Notice ID
cf-faea6589-96e2-4c59-affc-eb28d312f802
CPV code
48000000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    18 Dec 2024

Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA (Robotic Process Automation) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions.

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175,267 noticesclosed · sorted by publication date
Page 402 of 8764
Time to close
Value
Type
Buyer
Notice
CLOSED
29 Jan
£29k
Estimated
Closed
CF
GA
Guy's and St Thomas' NHS Foundation Trust
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Repair & maintenance· Published 20 Jan
CLOSED
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£45k
Estimated
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CF
GA
Guy's and St Thomas' NHS Foundation Trust
Equipment Maintenance for Laboratory Analysers (IVDs) Reference: ST24-P391
Repair & maintenance· Published 20 Jan
CLOSED
16 Feb
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Estimated
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LB
London Borough of Haringey - Housing Services and Building Safety - Playle
General Construction Multi Trade - GCMT - Housing & residential (20% VAT)
Construction work· Published 20 Jan
CLOSED
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£38k
Estimated
Closed
CF
LB
London Borough of Haringey - Housing Services and Building Safety - Playle
General Construction Multi Trade - GCMT - Housing & residential (20% VAT)
Construction work· Published 20 Jan
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£13k
Estimated
Closed
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LB
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Fencing & Gates - Fencing (20% VAT)
Construction work· Published 20 Jan
CLOSED
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LB
London Borough of Haringey - Housing Services and Building Safety - Playle
General Construction Multi Trade - GCMT - Housing & residential (20% VAT)
Construction work· Published 20 Jan
CLOSED
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£25k
Estimated
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LB
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Construction work· Published 20 Jan
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Estimated
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CF
LB
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General Construction Multi Trade - GCMT - Housing & residential (20% VAT)
Construction work· Published 20 Jan
CLOSED
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—
Estimated
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Sewage & refuse· Published 20 Jan
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Electrical machinery· Published 20 Jan
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Northumbria University
GB-Newcastle Upon Tyne: T24/0052 Ultra violet (HPLC UV) systems
Laboratory equipment· Published 20 Jan
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Diocese of Norwich Education and Academies Trust
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—
Estimated
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FTS · Services
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Agriculture & forestry· Published 20 Jan
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Estimated
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Page 402 of 8764
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