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20 Feb
£6.0m
Estimated
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SL
South Lakes Housing
Yewbarrow Lodge Redevelopment
Construction work· Published 17 Jan
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Sewage & refuse· Published 17 Jan
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Development Norwood Road & Thurlow Park Road
Construction work· Published 17 Jan
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SKANSKA CONSTRUCTION UK LIMITED
Series 1800: Structural Steel Bridges - A46 Newark Bypass Scheme
Construction materials· Published 17 Jan
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07 Feb
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Ukaea United Kingdom Atomic Energy Authority
High specification oscilloscope
Laboratory equipment· Published 17 Jan
CLOSED
29 Jan
£20k
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CF
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Guy's and St Thomas' NHS Foundation Trust
Equipment Maintenance for Ionising Radiology Devices Reference: ST24-P386
Repair & maintenance· Published 17 Jan
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31 Jan
—
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SKANSKA CONSTRUCTION UK LIMITED
Series 1700: Formwork Reinforcement Concrete (FRC) - A46 Newark Bypass Scheme
Construction work· Published 17 Jan
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31 Jan
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Construction materials· Published 17 Jan
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31 Jan
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City of York Council
Provision of E-cigarettes
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UKRI-3727 Framework Agreement for the provision of The British Antarctic Survey (BAS) Food supplies
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SKANSKA CONSTRUCTION UK LIMITED
Sheet Piling - A46 Newark Bypass Scheme
Construction materials· Published 17 Jan
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17 Apr
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Solihull MBC
Older People's Service Market Engagement
Health & social· Published 17 Jan
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SKANSKA CONSTRUCTION UK LIMITED
Series 1400: Electrical Works for Highways - A46 Newark Bypass Scheme
Construction work· Published 17 Jan
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14 Feb
£98k
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NHS Blood & Transplant (NHSBT)
Net Zero Strategy Consultancy
Sewage & refuse· Published 17 Jan
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29 Jan
£16k
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GA
Guy's and St Thomas' NHS Foundation Trust
Equipment Maintenance for Non-Medical, Ancillary Equipment Reference: ST24-P437
Repair & maintenance· Published 17 Jan
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29 Jan
£17k
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GA
Guy's and St Thomas' NHS Foundation Trust
Equipment Maintenance for Neurology & Nerve Treatment Reference: ST24-P435
Repair & maintenance· Published 17 Jan
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04 Mar
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DA
Devon and Cornwall Police
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Security & defence· Published 17 Jan
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31 Jan
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SC
SKANSKA CONSTRUCTION UK LIMITED
Series 1300: Road Lighting Columns and Masts - A46 Newark Bypass Scheme
Electrical machinery· Published 17 Jan
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17 Jan
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BH
Brighton & Hove City Council
Brighton and Hove Housing Energy Performance Certificates (EPC)
Architecture & engineering· Published 17 Jan
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Notice peek

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LF
ClosedCF · 3f3089a52594

Contact Centre Management System

Leeds Federated Housing Association Ltd
Status
Closed
Estimated
—
Published
20 Feb 2025

Key facts

Notice ID
cf-ac757965-9186-4e15-a825-3f3089a52594
CPV code
64200000 · Postal & telecomms
Source
Contracts Finder

Timeline

  1. Published
    20 Feb 2025

Description

Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents.

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