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175,267 noticesclosed · sorted by publication date

Page 456 of 8764

Time to close

Value

Type

Buyer

Notice

CLOSED

23 Jan

—

Estimated

Closed

Braintree District Council

Waste Water Removal and Jetting Services

Sewage & refuse· Published 18 Dec

CLOSED

19 Feb

—

Estimated

Closed

East Suffolk Council

Procurement of Laboratory Testing Services for the Suffolk Coastal Port Health Authority

Architecture & engineering· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

UK Research & Innovation

UKRI-4254 Aircraft Operations Safety Case Development for British Antarctic Survey and FAAM Airborne Laboratory

Architecture & engineering· Published 18 Dec

CLOSED

30 Jan

£220k

Estimated

Closed

UNIVERSITY OF EXETER

Two-Photon Polymerisation 3D Printer

Laboratory equipment· Published 18 Dec

CLOSED

31 Jan

—

Estimated

Closed

University of Plymouth

Firefighting Contract for Planned and Reactive Maintenance

Electrical machinery· Published 18 Dec

CLOSED

27 Jan

—

Estimated

Closed

FINANCIAL SERVICES COMPENSATION SCHEME LIMITED

FSCS499 Cheque Printing and Pay-out Service

Business services· Published 18 Dec

CLOSED

22 Jan

£104k

Estimated

Closed

GREENSQUAREACCORD LIMITED

Phase 2 Carpentry - Somerford

Construction materials· Published 18 Dec

CLOSED

20 Jan

£75k

Estimated

Closed

Historic England

Employee Assistance Programme

Administration services· Published 18 Dec

CLOSED

18 Dec

£240k

Estimated

Closed

Wigan Council

Prior Information Notice (PIN): 520 - Local Welfare Support - Domestic Relief Furniture Packages

Furniture & furnishings· Published 18 Dec

CLOSED

23 Jan

—

Estimated

Closed

Ministry of Defence, DIO,

Future Academic Provision Request For Information

Education & training· Published 18 Dec

CLOSED

17 Jan

£25k

Estimated

Closed

Surrey Heath Borough Council

GB-Frimley, Surrey, UK: Expression of Interest - Use of Land at Frimley Lodge Park

Real estate· Published 18 Dec

CLOSED

15 Jan

—

Estimated

Closed

Leicestershire County Council (on behalf of Bradgate Park Trust)

Bradgate Park Ice Cream Van Concession Contract

Food & beverages· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

Foreign Commonwealth and Development Office

British Deputy High Commission Office Refurbishment and Remodelling Mumbai

Construction work· Published 18 Dec

CLOSED

16 Jan

£6.5m

Estimated

Closed

Avon Fire Authority

Framework Agreement for the Provision of Supplementary Health Care

Financial services· Published 18 Dec

CLOSED

21 Feb

—

Estimated

Closed

Construction Industry Training Board

NCC Accommodation Block Refurbishment

Construction work· Published 18 Dec

CLOSED

13 Jan

—

Estimated

Closed

West Sussex County Council

Chichester City Centre Digital Improvement Project - Mobile and Fixed Line

Radio & TV equipment· Published 18 Dec

CLOSED

24 Jan

—

Estimated

Closed

Liverpool City Council

Liverpool City Council's Pier Head Christmas Festival

Business services· Published 18 Dec

CLOSED

18 Dec

—

Estimated

Closed

Department for Business & Trade

OPSS - Electric Vehicle Smart Charging Point Testing

Electrical machinery· Published 18 Dec

CLOSED

19 Feb

£5.3m

Estimated

Closed

Wokingham Borough Council

Corporate Insurance

Financial services· Published 18 Dec

CLOSED

27 Jan

£176k

Estimated

Closed

Wolverhampton City Council

CWC24172 Youth Violence and Exploitation Prevention Service

Other services· Published 18 Dec

Page 456 of 8764

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Notice peek

ClosedCF · 01c0011bdf2f

SC230157 - Contact Centre Services

Kent County Council

Status

Closed

Estimated

—

Published

17 Feb 2025

Key facts

Notice ID: cf-1e921630-ddaf-4d84-9e4e-01c0011bdf2f
CPV code: 79512000 · Business services
Source: Contracts Finder

Timeline

Published
17 Feb 2025

Description

Kent County Council are seeking a supplier to provide contact centre services to the residents of Kent to commence April 2026. We are seeking a supplier that will deliver a high quality, value for money and efficient service to the residents of Kent. They key outcomes from this contract will be: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • To be the key telephony service for KCC's customer contacts. • First time resolution where possible. • Emergency calls to be answered as a priority • All contact types to have an answer rate mechanism and target (to be agreed) • Key Performance Indicators to be measured. • A high-quality service which will be measured against a quality framework and relevant targets. • Year on year reduction of non-emergency calls and emails • A contact centre that supports customers in the best interests of the public, harnessing technology to enable them to self- serve or reach their outcome in the quickest possible way. All Expressions of Interest must be registered via the Kent Business Portal https://www.kentbusinessportal.org.uk/ and all interested candidates must submit a Selection Questionnaire via the Kent Business Portal by noon 19th March 2024.