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HM
ClosedCF · d89f04bec175

Briefing and Early Engagement - HMRC Contact Centre as a Service

H M REVENUE & CUSTOMS
Status
Closed
Estimated
—
Published
09 Dec 2024

Key facts

Notice ID
cf-f652594e-a318-47dc-bfa2-d89f04bec175
CPV code
48512000 · Software packages
Source
Contracts Finder

Timeline

  1. Published
    09 Dec 2024

Description

HMRC is continuing its early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. This update marks the next step in the programme, providing additional details for suppliers and inviting participation in an EOI Supplier Briefing Event. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products; 2. Service design, implementation and configuration services; 3. Run & Support services, including proactive maintenance and testing; 4. Ongoing Run & Optimise services with an option for incentivised innovation and optimisation The department intends to seek bids from System Integrators (Implementation Partner(s)) in collaboration with CCaaS Software Vendors. Next Steps Two key documents have been made available as part of this notice: 1. CCaaS Programme Briefing Notice - A high-level overview of the programme, including its scope and indicative commercial timelines 2. Supplier Briefing Event Attendance Request Form - Suppliers interested in attending the EOI Supplier Briefing Event must complete and return this form To be invited to the EOI Supplier Briefing Event, suppliers must meet a set of criteria as outlined in the form. Further Details • This stage of early market engagement remains informal and will assist HMRC in understanding market capabilities and refining its specifications • Participation is by invitation only and will be at HMRC's discretion • Procurement under the Competitive Flexible Procedure, in accordance with the Procurement Act 2023, is anticipated to commence in early 2025. Key Dates and Registration • Suppliers wishing to participate must download and complete the Supplier Briefing Event Attendance Request Form by 17th January 2025. Invitations to the EOI Supplier Briefing Event will be issued following a review against the criteria. Disclaimer - This notice is issued as part of HMRC's transparency and engagement processes under the Procurement Act 2023 (PA23), and should be regarded as satisfying part of the statutory requirements prior to the formal launch of the procurement process. - HMRC reserves the right to amend, revise or cancel any part of this engagement, including but not limited to the criteria, scope, timelines or approach outlined in this notice, the CCaaS Programme Briefing Notice or the Supplier Briefing EOI Form. Nothing in this notice or related documents commits HMRC to any specific approach, criteria or timetable. - This notice does not constitute an Expression of Interest (EOI) or the start of the formal procurement process. HMRC reserves the right to amend its engagement approach as the programme evolves. For more information, please see the CCaaS Programme Briefing Notice.

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175,267 noticesclosed · sorted by publication date
Page 470 of 8764
Time to close
Value
Type
Buyer
Notice
CLOSED
13 Dec
£90k
Estimated
Closed
CF
P
PCD
RFI - Authorising Engineers Services - Mechanical
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London Borough of Lewisham
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—
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NS
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
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—
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GT
GALLIFORD TRY INFRASTRUCTURE LIMITED
A47 Tuddenham to Easton - REINFORCED SOIL STRUCTURE (INSTALLATION)
Construction materials· Published 13 Dec
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17 Jan
£3.5m
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Nottinghamshire County Council
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Business Grant Scheme (Lot 1) and Business Support / Mentoring Services (Lot 2)
Business services· Published 13 Dec
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CF
CENTRE FOR ENVIRONMENT, FISHERIES AND AQUACULTURE SCIENCE
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CLOSED
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—
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TB
The Board of Trustees of the National Gallery
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CLOSED
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TU
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Software packages· Published 13 Dec
CLOSED
06 Jan
£50k
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Met Office
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CLOSED
13 Dec
—
Estimated
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UH
UK HEALTH AND SECURITY AGENCY
Measles, Mumps, Rubella and Varicella (MMRV) vaccine (2025)
Medical equipment· Published 13 Dec
CLOSED
10 Feb
—
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BH
Broadbridge Heath Parish Council
Charrington Way Sports and Recreation Project
Musical instruments· Published 13 Dec
CLOSED
30 Jan
—
Estimated
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SC
Shropshire Council
RMCB 057 - Maintenance and Repair of Building Management Systems and Associated Controls
Repair & maintenance· Published 13 Dec
CLOSED
10 Jan
—
Estimated
Closed
CF
NA
Norfolk and Norwich University Hospitals NHS Foundation Trust
E-Archiving and Data Preservation System
Software packages· Published 13 Dec
CLOSED
08 Jan
—
Estimated
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GP
Gamlingay Parish Council
Gamlingay grass cutting and grounds maintenance
Agriculture & forestry· Published 13 Dec
CLOSED
07 Jan
£25k
Estimated
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CF
IA
Improvement and Development Agency for Local Government (IDeA)
GB-London: MANAGING WAITS FOR ASSESSMENT & CARE - DATA & INSIGHTS
Health & social· Published 13 Dec
CLOSED
14 Jan
—
Estimated
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CF
BS
BIP SOLUTIONS LIMITED
The ACC Liverpool Group - Catering Services Contract
Hotel & restaurant· Published 13 Dec
CLOSED
24 Jan
£250k
Estimated
Closed
CF
CC
Canterbury City Council
LUF - Supply, Installation, and Management of Cycle Lockers for both long-term and short-term rental
Transport equipment· Published 13 Dec
Page 470 of 8764
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