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Value

Type

Buyer

Notice

AWARDED

29 May

—

Awarded

Tender

FTS · Services

Independent Parliamentary Standards Authority

Tax Consultancy Services

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Norfolk and Norwich University Hospitals NHS Foundation Trust

Walker Safety Cabinets – Safety cabinet - Microbiology

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

DIO, Defence Infrastructure Organisation (DIO)

Corporate subscription to the Building Cost Information Service (BCIS)

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Havebury Homes

CON0375 - Tree Survey 2025-2028 ITT

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS · Services

Cardiff and Vale University Health Board

Annual Healthcare Checks

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Met Office

Forecastwatch 2026 - 2027

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS · Services

Cardiff and Vale University Health Board

Provision of Support Services for Urgent & Emergency Care

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

HM Revenue & Customs

CDPO CloudOS Infrastructure Support for NPS and CBP

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Public Health Wales NHS Trust

PHW-DIR-60856 Serology Managed Service Contract

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

The Police, Fire and Crime Commissioner for Northamptonshire

National Pensions Administration Framework

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Direct Rail Services Limited

Supply of Class 66 Traction Motors - UTEX/Service Exchange Model

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

UK Research and Innovation

DDaT26316 - Software license

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

South London and Maudsley

Training and Development Services

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

UK Research and Innovation

CSP26554 - ILP & ELP Licenses

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Newport City Council

NCC202500368 - Ellen Ridge Travellers Site

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Sandwell Metropolitan Borough Council

Passivhaus Certifier for the Construction of Causeway Green Primary School

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

Paradigm Trust

Paradigm Trust - Energy procurement 2026

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

JISC

Cambridge University Press (CUP) Cambridge Core eBooks Evidence Based Acquisition 2026-2027

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

JISC

Microbiology Society Publish & Read 2027

· Published 29 May

AWARDED

29 May

—

Awarded

Tender

FTS

West Berkshire Council

Integrated Healthy Lifestyle Service

· Published 29 May

Page 485 of 24718

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Notice peek

TenderFTS · 05085d

HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs

Status

complete

Awarded

—

Published

02 Jun 2026

Key facts

Notice ID: ocds-h6vhtk-05085d
Awarded to: CAPGEMINI UK PLC
Source: Find a Tender

Timeline

Published
02 Jun 2026

Description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Conditions of Participation - Participants = 13 Suppliers who registered interest in participating in the CCaaS procurement were issued a Conditions of Participation Questionnaire. This included compliance questions, Financial Viability Risk Assessments and several qualitative questions. 13 responses were submitted. Evaluation was conducted against this questionnaire with the top scoring 6 responders being invited to submit initial tenders. Phase 2 - Invitation to Submit Initial Tender - Participants = 5 The top scoring 6 bidders were invited submit initial tenders inclusive of qualitative questions, functional and non-functional requirements, and initial pricing model. 5 initial tenders were submitted by the closing date. An initial Price Per Quality Point (PQP) score was calculated, with the top 3 bidders being taken through to the following Product Validation exercise. Phase 3 - Product Validation Stage - Participants = 3 The 3 highest scoring bidders were invited to participate in a Product Validation Stage. This exercise required participants to configure and demonstrate their proposed solutions against a series of business outcomes, with detailed requirements to be demonstrated in each outcome. The top placed 2 bidders were advanced to Negotiation. Phase 4 - Negotiation - Participants = 2 The down-selected 2 bidders were invited to take part in a series of negotiation workshops aligned to the negotiable contract terms. Suppliers were required to ensure that they provided solutions which met the Authority's required outcomes within the Model Services Contract. Both bidders successfully completed this phase. Phase 5 - Invitation to Submit Final Tenders (ISFT) - Participants = 2 Following negotiation, the two final bidders were invited to submit final tenders and pricing models. These were evaluated and awarded a final PQP score. The top placed scoring bidder has been selected as the Preferred Bidder.

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